Receptionist / Switchboard Operator

Situated in a celebrated vineyard and cultural haven, this estate offers guests a curated blend of gourmet cuisine, fine wines, and artistic immersion within a serene natural landscape. It's a setting where excellence in service reflects the beauty of the environment. Candidate Requirements: Minimum Grade 12; hospitality certification advantageous Prior experience (12 years) in front-of-house or similar roles Excellent telephone etiquette and a high level of customer service orientation Fluent English communication, both written and verbal Team player with solid computer literacy (Word, Excel, Outlook) Outstanding organizational skills and attention to detail Flexibility to work during evenings, public holidays, and weekends Ability to engage comfortably with discerning clientele Well-groomed presentation and a warm, enthusiastic demeanour Candidate Responsibilities: Extend warm, sincere greetings and farewells to guests at reception Provide detailed information about on-site experiences and facilities Conduct guided tours across the estates signature spaces Manage all inbound calls via the switchboard with professionalism Direct calls and queries to relevant departments or contacts Maintain updated booking and reservation records in collaboration with Security Assist in compiling and circulating internal communications Manage updates to electronic contact directories Facilitate the transfer of dining bookings to the appropriate team Log and escalate guest concerns to management Ensure proper handover of lost property to designated security staff

Location: Stellenbosch, ZA

Posted Date: 7/25/2025