Senior Customer Success Manager

Within the Customer Success team here at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Customer Success Managers are expected to maximize value realization and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle. What you’ll do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Maximize value realization and return on investment from the solutions and services they buy from Adobe Increase solution adoption and usage with a clear plan Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the Europe Account strategy planning and building success plans to drive loyalty, advocacy and minimize customer attrition Track accounts’ performance and lead critical blocking issues with clear execution plan and drive to get closure Build a strong post-sales strategy for your portfolio of accounts to ensure our customers maximize the value on their investment in Adobe’s Solutions Provide thought leadership, thought leadership & domain expertise to the customer success organization, our clients and Adobe’s European Customer Success team What you need to succeed Bachelor’s or Master’s degree Experienced in post-sales account management in Digital Marketing (analytics, optimization / conversion and / or social). Candidates with pre-sales, marketing / creative agency or consulting background will be considered Strong experience in Digital Marketing Solutions and knowledge of the Adobe’s competitive landscape Proven effectiveness managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS) Strong communications skills (Spanish and English) High level critical issue management Tenacious, personable, high confidence and results oriented Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe! 1. Update your Resume / CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work. 2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in. 3. Check out these tips to help you prep for interviews. 4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll. Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, call (408) 536-3015. J-18808-Ljbffr J-18808-Ljbffr

Location: Monza, Lombardia, IT

Posted Date: 7/16/2025