Customer Success Manager

At Cotality, we are driven by a single missionto make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: Day to day engagement, management and delivery of Symbility services to our customers Ability to determine and define account plans followed up with commitment to delivery against objectives To engage the client in proactive dialogue of feature enhancement and development, demonstrating value and benefit Manage release schedules and clear communication reagarding feature function, aligning to clients business objectives where applicable Solely drive key plans/initiatives (i.e. workflow documentation, service enhancements, gap analysis) through idea generation, planning and finally the measurements of results. Proven ability to anticipate business requirements and work with the customer to minimize their impact on service (i.e. impact of new enhancements on a customer) Efficiently handle problem resolution and resolve the situation in a win-win outcome for Symbility and the customer Develop an extensive working knowledge of the Symbility product suite Responsible for staying current in your learning and knowledge of system functionality and product offerings Manage the resolution of all open actions for the customer following established processes Communicate work flow inefficiencies within the Account Management team/across teams and make recommendations for improving operational / system effectiveness. Act as a resource to your customers, to team members and business partners. Identify and communicate opportunities where solutions/process improvement can be realised through the application of technology Provide the customer with ongoing process improvement suggestions Provide software application training using a variety of delivery methods including web-based and on-site training Coordinate new and existing customer implementations, providing effective training to maximize use of the software Develop training materials in support of Symbility implementations Develop effective cross functional relationships with Symbility Sales, Training and Account Management colleagues to utilize product knowledge and establish customer relationships in support of sales efforts Manage expenses pertaining to the Symbility Operation travel and training costs are managed in the most prudent manner Job Qualifications: Experience in the property insurance industry/solution space or the supply chain is essential. Account Management, Customer Success or Operations related positions Excellent stakeholder management skills. Ability to effectively communicate (written and verbal) across all levels of staff. Take ownership of management decisions and initiatives by demonstrating the ability to communicate them to others in a positive and effective manner. Conduct interpersonal communication with others in a manner that engages and empowers people to make recommendations, provide feedback or seek assistance in an open forum. Successfully exercise sound business judgment by demonstrating the ability to think outside the defined parameters, utilizing a logical thought process. Demonstrate insight to both problems and opportunities by reviewing data and information to determine alternatives, risks, and implications. Influence positive outcomes through discussion, demonstration, and evidence. Appropriate experience in project management, ensuring quality delivery and results focused outcomes. Lead by example, act as a role model to employees and customers. Be confident with technology and be passionate about how it can help to improve ways of working. Demonstrated ability to make independent decisions, recommend influence workflow improvements. What We Offer: We provide a fantastic working environment and like to ensure our team feels valued. These include: Fully remote working, unless you want to use the office or are required to visit a client Medical Insurance 25 days holiday (plus bank holidays) Pension scheme BRAVO! recognition program where peers and leaders can give points = vouchers Thrive with Cotality At Cotality, we offer more than just a job we deliver a benefits experience crafted to support your whole self. From flexible working arrangements to generous leave and standout private healthcare, our perks are designed to help you flourish both at work and beyond. Heres a snapshot of whats on offer: Time Away: Generous paid leave, 8 bank holidays, plus dedicated days for wellbeing and volunteering. Family Support: Up to 16 weeks of fully paid parental leave, along with a baby bonus to help you get started. Health & Wellbeing: Company-paid private medical cover, with mental health and wellness resources included. Retirement: Pension scheme with employer contributions. Financial Perks: £375 annual wellbeing allowance. Extras: Recognition rewards, referral bonuses, exclusive discounts, and more! Cotality's Diversity Commitment: ? Cotality is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyones uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. ? We are better together when we support and recognize our differences. ? Equal Opportunity Employer Statement:? Cotality is an Equal Opportunity employer committed to attracting and retaining thebest-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotalitymaintains a Drug-Free Workplace.? ? Please apply on our website for consideration.

Location: Solihull, West Midlands, GB

Posted Date: 7/11/2025