Bilingual Customer Care Specialist

We're looking for a Customer Care/Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional. Our client is a a fast-growing retail company that combines physical stores with a dynamic e-commerce platform across Belgium. We're looking for a Customer Care/Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional. Tasks: Assist customers across phone, email, social media, and chat with questions about orders, products, returns, and promotions Guide customers through their online journey and provide post-purchase support Coordinate closely with logistics, stores, and marketing to solve issues efficiently Handle complaints with empathy and a solution-oriented mindset Track common questions or issues to help us continuously improve our customer experience Represent the brand with enthusiasm, consistency, and care We are looking for a Customer Care/Service Specialist that : Fluent in Dutch and French (spoken & written); English is a nice plus Customer-obsessed, empathetic, and confident in written and spoken communication 2 years of experience in customer care, retail, or e-commerce Digitally savvy - comfortable with CRM systems, email platforms, and online tools A team player who brings energy and calm Our client offers : Be part of a modern retail brand that values both people and innovation Hybrid working: a mix of home office and a welcoming Brussels HQ Discounts on beautiful products employee perks and incentives Dynamic and inclusive team culture, where every voice counts Real career opportunities in customer experience, retail ops, or marketing Social media, Retail Sales, CRM systems, Logistics, Promotions, Coordination, Fast Pace, Customer Service, Platforms, Self-confidence, Communication, Customer Experience, Bilingual, B2B Marketing, Service, Solution Oriented, E-commerce, Marketing, Energy, Enthusiasm, Stress tolerance, Customer Service

Location: Dilbeek,, BE

Posted Date: 7/10/2025