Student Services Manager

Join WaterBear – The College of Music WaterBear is a pioneering music college with campuses in Brighton, Sheffield and Online. As a College of Falmouth University, we offer a unique, flexible approach to music education, supporting a diverse student body of aspiring and professional musicians. We are now seeking a Student Services Manager to lead our student support provision and help shape the student experience at our Brighton campus. Location: Brighton Hours: Full-time, 35 hours per week Salary: £33,000 per annum Start Date: 1st September 2025 Reports to: Head of Education (Brighton) About the Role As Student Services Manager, you will lead a dedicated team to deliver high-quality student support services, including wellbeing, learning support, safeguarding, and academic study support. You’ll play a key role in fostering a safe, inclusive, and engaging environment for all students. Key Responsibilities Lead and manage student support services across campus Oversee wellbeing, learning support, and counselling provision Act as Designated Safeguarding Lead and manage safeguarding protocols Collaborate with academic and support teams to enhance student engagement and retention Design and evaluate support programmes using data and feedback Manage team performance, training, and development Ensure compliance with relevant policies and regulations Person Specification Essential: 3 years’ experience in student support within higher education Proven leadership in managing student services teams Excellent interpersonal, communication, and organisational skills Strong initiative, problem-solving, and decision-making abilities Commitment to inclusivity, empathy, and student wellbeing Desirable: Understanding of the music industry or creative portfolio careers Experience supporting diverse or non-traditional learners Mental health first aid or trauma-informed care training Experience in liaising with external agencies (e.g. council services, police, mental health teams) Preferred Qualifications: Relevant Master’s or BA (hons) degree Relevant wellbeing, counselling or learning support qualification Why Join WaterBear? Be part of a growing, innovative institution shaping the future of music education Work in a supportive, student-centred environment Opportunities for professional development and coaching Help build a culture that values wellbeing, creativity, and collaboration How to Apply To apply, please submit your CV and a cover letter outlining your suitability for the role. Closing Date 13 July 2025 We reserve the right to close the application process early if we receive sufficient applications

Location: Brighton, UK, GB

Posted Date: 7/9/2025