Senior Salesforce Business Analyst

Get AI-powered advice on this job and more exclusive features. We are looking for a talented Senior Salesforce Business Analyst to create impactful solutions by connecting business needs with technical implementations. The ideal candidate will aim to deliver outstanding outcomes for Customer Portals through the effective use of Salesforce products. Responsibilities Collect and document business requirements that align with Salesforce solution capabilities Define project goals in collaboration with stakeholders to ensure they meet business objectives Translate business needs into functional specifications and develop workflows Align closely with development teams to monitor implementation of Experience Cloud solutions Facilitate workshops to gather input and insights from end-users and stakeholders Manage milestones, risks, and deliverables to achieve timely project completion Advocate for user-focused design and functionality within the Salesforce ecosystem Conduct thorough testing and validations to ensure solutions meet requirements Monitor performance and enhance solutions post-implementation Train and support internal teams and end-users on Salesforce usage Requirements Minimum of 3 years’ experience in a Business Analyst role, specifically within Salesforce projects Familiarity with Experience Cloud and its alignment with business processes Knowledge of integration standards to ensure smooth multi-platform data exchanges English proficiency at C1 level Strong analytical skills Excellent communication and problem-solving abilities Nice to have Background in Sales/Service Cloud Capability to work flexibly with a range of Salesforce products Understanding of Customer Portals and their application in industry-specific CRM solutions We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000 courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Research, and Business Development Industries Software Development, IT Services and IT Consulting, and Media and Telecommunications Referrals increase your chances of interviewing at EPAM Systems by 2x Sign in to set job alerts for “Customer Relationship Management Business Analyst” roles. Intermediate/Senior Business Analyst - OP01755 Senior Business Analyst – eCommerce (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Brazil, BR

Posted Date: 7/7/2025