Senior Analyst

Working in the Business Support area of Nationwide’s arrears management function, Collections and Recoveries, an exciting opportunity has arisen for an individual to progress their career within the Secured Strategy team on a permanent basis. The role will focus on enhancing the team’s insight into the delinquent portfolios for all products that support the department’s vision to “Deliver best in class Collections and Recoveries performance through great customer service, via inspired people in a flexible and cost-efficient manner with the agility to adapt to changing business needs”. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job youll spend at least two days per week, or if part time youll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Recognised as a subject matter expert in your area, your work will be varied and demanding. Under the guidance of the Senior Strategy Manager (Secured), you will be responsible for: Supporting the design, development and implementation of collections strategies, shaping new strategies whilst maintaining regulatory compliance. Develop continuous improvements in strategies and processes used across the department to generate further efficiencies in team delivery. Supporting the design and delivery of high quality, insightful and informative strategy reports/packs for senior committees across the society, that will enable understanding of performance and, drive and promote strategic decision making across relevant business areas. Monitoring the performance of the business and provide early warning of adverse risk trends including new and emerging risks. You will carry out analysis and report your findings on performance in key activities in comparisons to industry peers. You will undertake a proactive role on a portfolio of complex and concurrent activities end to end and liaise with the relevant management teams and business stakeholders, to broaden knowledge and understanding of the Collections and Recoveries landscape to provide an optimal solution to any risks and associated issues that arise. You will also look to carry out root cause analysis to provide insight and feedback into future lending decisions, whilst proactively sharing knowledge and experience through coaching and development of other Strategy Analysts in the department. About you Have experience with designing strategies, processes and mapping customer journeys. A proven track record of working with data, showing a logical approach to problem solving, in relation to both business and technical issues. Good understanding of secured finance products. Have experience of developing proposals and executing plans to challenging deadlines. Have data analytical skills and ideally experience in the use of SAS or SQL coding. Excellent report writing and presentation skills with the ability to keep the complex simple. Stakeholder management experience, up to Senior Leadership, with the ability to adapt communication content to the audience. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Location: Northampton, GB

Posted Date: 7/6/2025