Internal Customer Representative

REQUIREMENTS Matric, relevant qualification advantageous 2 – 3 years’ experience in a similar role Excellent communication, interpersonal and organisation skills Self-driven with initiative, deadline driven, excellent planning & organisational skills Ability to work under pressure and adapt to changing demands and conditions High attention to detail, enthusiastic and committed Experience within the Warehouse and Retail industry Experience working with electrical equipment and tools Understanding of sales performance metrics  DUTIES Act as the primary point of contact for internal and external customer inquiries. Process orders, track shipments, and resolve any logistical issues. Collaborate with sales, operations, and support teams to ensure seamless customer service. Maintain and update customer records in the CRM system. Handle complaints and escalate issues to the appropriate department when necessary. Provide product/service information and assist with troubleshooting. Monitor customer satisfaction and suggest improvements to internal processes. Support the sales team with administrative tasks and follow-ups. Assisting with quarterly stock takes Follow up on sales quotes weekly Maintain accurate records of all follow ups made with customers with feedback to management Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities  Salary: Dependent on experience   Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below. Â

Location: Montague Gardens, ZA

Posted Date: 7/6/2025