Customer Success Specialist, Life Science

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders such as UNAM, University of Madrid, University of Barcelona etc. As a growing company, with workforce in Asia, Europe and America's, we are seeking talented and ambitious individuals to join our company. The Role The Customer Success Specialist will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in China to integrate JoVE’s content into their syllabi and support training and research activities. Responsibilities: Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom. Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meeting, emails, tailored projects etc) Providing customer feedback to sales, product and marketing teams Delivering Product Awareness within new and ongoing customer Universities and Research Institutes Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention Requirements: A Masters or PhD Degree in STEM discipline Fluent communication skills in Spanish & English Prior experience working in laboratory settings is mandatory Experience in Science Communications or Customer-facing roles is considered a plus! Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology Demonstrated ability to deliver excellent presentations for large and small groups Proven ability to network with scientists and decision-makers Open to travel Why Join JoVE? You can expect compensation package competitively placed within the local market You will make a direct impact in accelerating science research and in improving student learning in science education Opportunity to work with global teams and in an environment that promotes innovation and collaboration Our strong promotion from within culture draws a clear path to advance your career with us

Location: Mexico City, Mexico, MX

Posted Date: 7/6/2025