Solutions Engineer (Mobile)

Incode is looking for a Mobile Solutions Engineer to play a critical role in delivering and supporting advanced identity verification solutions within a mobile-first SaaS environment. This role is perfect for an experienced engineer with deep technical knowledge of mobile application development, SDK integration, and client-side debugging across iOS and Android. You will be responsible for guiding our customers through mobile SDK integrations, resolving complex implementation challenges, and actively contributing to the evolution of our mobile solutions. As a trusted technical advisor, you’ll work closely with product, engineering, customer success, and sales teams to ensure seamless adoption of Incode’s platform and a superior developer experience. Responsibilities: • Collaborate closely with the technical support team to troubleshoot and resolve customer issues related to APIs, SDKs and applications. • Write and maintain clear, concise documentation for our self-serve customers, empowering them to resolve common issues independently. • Develop a deep understanding of our product suite to provide accurate and effective solutions to customer inquiries. • Utilize Python scripting to automate routine tasks and improve the efficiency of the support process. • Engage with customers through various channels (e.g., email, chat, phone) to understand their needs, provide guidance, and ensure their satisfaction with our solutions. • Continuously learn and stay updated with the latest technologies and industry trends to provide informed support and suggestions to customers. • Participate in creating and improving internal processes and tools to enhance the quality and efficiency of the technical support team. Technical Skills: • Proficiency in at least one mobile platform: o iOS: Swift, Objective-C, Xcode, CocoaPods/SPM. o Android: Java, Kotlin, Android Studio, Gradle. o Flutter: Dart, integration of platform channels and third-party packages. o React Native: JavaScript/TypeScript, Metro bundler, bridging native code. • Strong understanding of mobile app lifecycles, threading, and UI rendering. • Experience integrating and debugging RESTful APIs in mobile environments. • Familiarity with tools such as Charles Proxy, Android Logcat, Xcode Console, and crash analytics platforms (Firebase, Sentry). • Good knowledge of authentication flows, mobile security (e.g., secure storage, certificate pinning), and biometric integration. Soft Skills: • Previous experience in a customer-facing role, with a track record of delivering exceptional customer service. • Excellent problem-solving and troubleshooting skills, with the ability to effectively diagnose and address technical issues. • Strong verbal and written communication skills, with the ability to explain complex technical concepts in a clear and user-friendly manner. • Ability to work collaboratively in a team environment and independently with minimal supervision. • Eagerness to learn and adapt in a fast-paced, dynamic work environment. Nice To Have: • Cross-platform knowledge or experience working with multiple mobile stacks. • Experience with mobile CI/CD tools (Bitrise, GitHub Actions, Fastlane). • Familiarity with containerization tools (Docker) and microservices. • Awareness of mobile design principles and accessibility standards.

Location: Mexico City, Mexico, MX

Posted Date: 7/6/2025