Community Engagement Lead

This is a Community Engagement Lead role with Co-Hive based in Alexandria, NSW, AU Co-Hive Role Seniority - mid level More about the Community Engagement Lead role at Co-Hive Key Responsibilities Lead the Full Intake & Transition Journey You’ll manage the entire participant journey from first enquiry through to program commencement—ensuring each participant and their family feels welcomed, understood, and empowered. Respond to all enquiries and build strong rapport with families and referral networks Oversee participant recruitment, enrolment, documentation, and onboarding Understand NDIS budgets and coordinate Schedule of Supports Support NDIS plan reviews with timely and clear documentation Follow up leads, identify opportunities, and track enrolments Work closely with the leadership team to ensure a consistent and high-quality intake process Represent Co-Hive’s values with warmth, empathy, and professionalism Develop Relationships & Strengthen Partnerships You’ll build trusted relationships across the Sydney disability sector to connect participants with meaningful opportunities and ensure their voices are heard. Establish and nurture partnerships with allied health providers, community organisations, schools, and local networks Support and involve participants in the co-design and co-delivery of community events Represent Co-Hive and its participants at expos, transition forums, and other external events Ensure participants are visible, engaged, and empowered in external-facing opportunities Lead Events, Campaigns & Administration Team You’ll lead the preparation, delivery, and follow-up for Co-Hive’s signature events and communications. You’ll also lead the administration team to ensure excellence in every interaction. Plan and lead Co-Hive Open Days and the annual Family & Carer Conference (pre, during, post-event) Ensure exceptional communication, logistics, and stakeholder follow-up for all events Lead a small administration team (on-site and offshore), ensuring efficient, accurate, and professional operations Provide direct leadership to the Admin Coordinator, ensuring all processes are completed to a high standard, inquiries are followed up, and social meetups are planned and promoted Set and uphold the tone of Co-Hive’s voice—warm, inclusive, responsive, and high-performing Collaborate with Marketing & Communications You’ll work closely with the Marketing and Communications team to help shape and strengthen Co-Hive’s community voice—online and offline. Act as the key contact for the Social Media Coordinator Represent the voice and branding of Co-Hive in all external messaging Contribute ideas to campaigns and support monthly strategy and analytics reviews Coordinate the monthly Buzz newsletter, celebrate participant stories, and track community impact Ensure the online presence reflects Co-Hive’s professionalism, purpose, and inclusivity Be the Expert in Systems Navigation & Family Support You’ll be the go-to person for supporting participants and families through the NDIS and other service systems. Provide expert, up-to-date guidance on NDIS reviews, documentation, and appeals Work closely with families to ensure they feel supported and informed Liaise across teams to ensure documentation aligns with participant goals Adapt to changes in the NDIS landscape and share updated practices across the organisation The Successful Candidate Will Demonstrate: A warm, approachable, and professional manner with high-level interpersonal skills Empathy, initiative, and a proactive, solutions-focused mindset Strong understanding of NDIS and the current disability landscape Ability to work collaboratively with a team and autonomously when required Outstanding communication skills (verbal and written) Demonstrated experience building and maintaining professional relationships Excellent organisational and time-management skills Flexibility and curiosity to learn and adapt in a dynamic environment. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Co-Hive team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading the full intake & transition journey Developing relationships & strengthening partnerships Leading events, campaigns & administration team Key Strengths Interpersonal skills NDIS knowledge ️ Communication skills Organisational skills Flexibility Team collaboration Why Co-Hive is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Co-Hive not with Hatch.

Location: Alexandria, New South Wales, AU

Posted Date: 7/5/2025