Technical Writer

Job Summary: You will support all service functions to deliver consistent and high quality communications across the program. The role will both compose new communications and edit the work of others, ensuring high standards for readability, grammar, format and content. The Communications Specialist will help track communication output, audience acknowledgements, and measure and drive metrics associated with quality and effectiveness of communications. Scope: Applies company policies and procedures to resolve routine issues Works on problems of limited scope Receives detailed instructions Responsibilities: Work with program leadership to develop plans to effectively communicate strategic objectives and initiatives Work with subject matter experts and management to draft and refine original content Support the Global communications program, on a daily and weekly cadence Work within multiple ticketing systems and intake processes for communications requests Draft, edit, review cycles and publish communications in a variety of formats within committed timelines Publish weekly, monthly, and quarterly reports quantifying and analyzing communications volumes and effectiveness Leverage available tools and technology to assess the impact of communication initiatives, and package resulting analysis for leadership consumption Support 100% organizational wide adoption of communication best practices Support hosting of live and recorded communication sessions across the organization Explore new potential communications solutions and support testing & implementation of these tools upon organizational adoption Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience Builds stable working relationships internally Follows standard practice and procedures when analyzing situations or data Strong collaboration, communication, critical thinking and problem-solving skills to deliver high quality output Excellent organizational skills and superior attention to detail Proficiency with office document softwares, presentations and other related visualizations (i.e. Microsoft Office, Google docs/sheets, etc) Support leveraging of analytics and reports to determine effectiveness and seek continual improvements of communication initiatives. Comfortable working in a global environment with a wide variety of cultures and skill sets while applying the highest degree of professionalism Ability to manage multiple priorities and adjust quickly to changing priorities in a timely manner to meet commitments made to the client Works well under pressure and meets tight deadlines through outstanding time management skills Preferred Qualifications: Experience in IT logistics or relevant industries for familiarity with industry specific language Continued curiosity of available technology, tools and resources to support communications and tracking methods Technical aptitude to be able to adopt and integrate new technologies Creativity and an eye for design for effective communications Strong capabilities in relevant web-based publishing and software packages including InDesign and Photoshop, and platforms such as SharePoint, Constant Contact or Campaign Monitor is a big plus Applicable experience in using centralized communications tools, such as Slack, preferably at the admin level Functional experience in developing or supporting central communications repositories, preferably web hosted Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Location: Mexico, MX

Posted Date: 7/5/2025