Center Operations Specialist

Join the USO team and be part of an organization that values its employees and makes a difference for troops and their families worldwide. We offer comprehensive benefits, including paid time off, volunteer days, military leave, a strong 401k match, training reimbursement, and a supportive team environment. Working at the USO is more than a job; it's a calling. As one survey participant said : 97% enjoy their work, 90% are satisfied with pay and benefits, and 95% would recommend USO to friends and family. The Center Operations Specialist is responsible for creating a welcoming environment for troops and managing day-to-day center activities during an assigned shift. Principal Duties and Responsibilities Greet and assist visiting guests, providing information about center amenities, tours, classes, programs, and services. Deliver excellent customer service, including travel advice and complaint resolution. Maintain readiness, cleanliness, and organization of all activity and lounge areas. Ensure all facilities and equipment are operational and well-maintained. Monitor and replenish supply inventory. Supervise volunteers, ensuring quality service aligned with USO standards and policies. Handle cash and credit transactions, balancing registers and maintaining records. Assist with programs and events as needed. Take on additional responsibilities as directed by the Center Manager or Regional Leadership. Job Specifications High School Diploma or equivalent; Bachelor’s Degree preferred. 0-3 years experience in retail, customer service, or related fields; nonprofit or military experience is a plus. Strong interpersonal skills and knowledge of military communities preferred. Proficiency in Microsoft Office and excellent communication skills. Fluency in English; additional languages are a plus. Reliable, organized, self-motivated, and adaptable. Ability to perform basic math and handle cash / donations properly. Ability to obtain necessary credentials for center access, including security checks and driver’s license. Passion for USO’s mission to support America’s troops and their families. Location-specific COVID guidelines will be followed, including vaccination / testing requirements. Resume and cover letter are required for consideration. Background checks, including education, criminal, and driving records, are mandatory. US citizenship and logistical support are required. This description summarizes the role; additional duties may be assigned as needed. Here’s what employees say : "The organization truly cares about its people," and "I have grown in my role over four years, and it’s a fun place to work with a good work / life balance." J-18808-Ljbffr J-18808-Ljbffr

Location: Giugliano in Campania, Campania, IT

Posted Date: 7/5/2025