Staff Customer Success Manager, Enterprise (Italian Speaker)

Staff Customer Success Manager, Enterprise (Italian Speaker) Join to apply for the Staff Customer Success Manager, Enterprise (Italian Speaker) role at SentinelOne. About Us At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. We build industry-leading products and cultivate an exceptional company culture. Our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you. What are we looking for? Are you passionate about creating exceptional customer experiences and building lasting relationships? SentinelOne is expanding its Customer Success team and seeking a relationship-driven professional with a technical orientation to manage our high-value, Italian-speaking Enterprise Customers (>$500k ACV). As a Customer Success Manager, you’ll be the strategic partner our customers rely on—navigating challenges, creating impactful outcomes, and ensuring mutual success. You will work with cutting-edge technology in a collaborative environment. What will you do? Manage post-sales relationships with a portfolio of 5-15 large customers, serving as their advocate within SentinelOne. Collaborate with internal teams and customers to establish goals, onboarding plans, and success criteria. Conduct tailored customer interactions, including weekly meetings, health checks, Quarterly Business Reviews (QBRs), and roadmap discussions. Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators. Maintain detailed records of customer engagement within the Customer Success platform. Travel 1-3 times per quarter as needed. Work remotely from your home office in Italy. What skills and knowledge should you bring? Full professional fluency in Italian and English; fluency in Spanish is a plus. A customer-first mindset with a passion for building trust-based relationships. Experience managing large-scale Enterprise accounts (20,000 employees). Proven ability to manage customer expectations and deliver satisfaction. Strong technical skills to understand complex challenges and provide guidance. Exceptional communication skills tailored to diverse audiences and cultures. Ability to collaborate across cultures with empathy and professionalism. Attention to detail, analytical thinking, and a proactive attitude. Ability to manage multiple priorities in a fast-paced environment. Experience with Customer Success tools like Totango or Salesforce is a bonus. Background in cybersecurity or understanding of security concepts is a plus. Why us? Our Customer Success team is at the forefront of redefining cybersecurity relationships. We value ingenuity, diversity, and transformative outcomes. We foster autonomy, continuous learning, and a shared mission to protect our customers. Benefits include: Restricted Stock Units (RSUs) Private medical care, accident cover, and life insurance Flexible Time Off Choice of MacBook or Windows laptop, home office support Volunteering and Wellness Days Parental and grandparent leave Mental health support programs Access to LinkedIn Learning and Wellness Coach Inclusion Networks and Mentor Program SentinelOne is an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, age, disability, or other protected characteristics. We participate in E-Verify for U.S. roles. Seniority level: Not Applicable Employment type: Full-time Job function: Other Industry: Computer and Network Security Referrals can double your chances of interview success. Set job alerts for similar roles. J-18808-Ljbffr

Location: Belluno, Veneto, IT

Posted Date: 7/4/2025