Site Lead, Italy

Overseas Regular Staff, Full-time (100% FTE), Grade 005 The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing the day-to-day operations of a specific field site. The SL directly supervises local field staff and manages staff performance and administrative functions in Workday. The SL collaborates with Regional Leadership, Education Service Officers (ESO), Education Center counselors, personnel, and the University of Maryland Global Campus (UMGC) administrative offices to administer UMGC programs and services. Additionally, the SL handles program coordinator duties such as preparing for and executing student support services and National Test Center (NTC) services. These duties include managing student cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records. SPECIFIC RESPONSIBILITIES INCLUDE : Supervise and lead staff at the assigned site Work out of the field site office and be available during core business hours, including evenings and weekends as needed for on-site coverage Collaborate with key stakeholders (CRM, logistics, operations, student services, academic affairs) for operational needs, escalating issues when appropriate Provide academic and administrative support to prospects and students, ensuring quality assurance standards are met through availability, knowledge, courtesy, and responsiveness Ensure all student and lead interactions are entered into Salesforce with appropriate follow-up activities scheduled Manage key student business processes, including community outreach and student recruitment Address and resolve staff concerns, escalating when necessary Coordinate with relevant departments to troubleshoot and resolve faculty and student concerns Schedule and proctor NTC examinations as needed, ensuring quality through coordination with the division NTC point of contact Establish and maintain relationships with host military Education Services Officers, education center staff, and local commands Represent UMGC at official functions such as education fairs, open houses, semester start-ups, student appreciation days, and graduations Ensure classrooms have adequate space and technology for instruction Manage staff and office schedules to support the UMGC community according to operational needs Support onboarding of new staff through mentorship and training, providing necessary tools and resources Assist with class scheduling, including recommendations, follow-ups, and tracking student populations Act as backup for the Assistant Director when they are unavailable Keep staff informed of key developments and updates Perform other duties as assigned REQUIRED EDUCATION AND EXPERIENCE : Bachelor's degree from a regionally accredited institution or equivalent Strong organization and time management skills; ability to prioritize multiple tasks Effective verbal, written, and interpersonal communication skills Ability to adapt to foreign country rules, complexities, and practices PREFERRED EDUCATION AND EXPERIENCE : Master's degree from a US regionally accredited institution or equivalent Experience with customer relationship management (CRM) and student information systems Experience managing and supervising in higher education or customer service environments At least six months of academic and administrative experience at a college or university Experience as a program coordinator with UMGC or similar institutions Previous student recruitment and outreach experience Possession of a valid local driver's license and ability to obtain a military driver's permit in the host nation Who May Apply : Local applicants who are not citizens, dual citizens, or residents of the host country, possessing their own logistical support (ILS), and/or current UMGC employees only. No relocation assistance is provided. Applicants must hold and maintain ILS, including a military ID and SOFA card from an external source, as this position does not offer ILS. All applications should include a cover letter and resume. UMGC offers competitive pay and benefits, including tuition remission, generous leave, and healthcare. For detailed benefits information, please visit: . J-18808-Ljbffr

Location: vicenza, IT

Posted Date: 6/29/2025