Director Of SMC Experience Data & Communications

Do you dream in dashboards and hashtags? Are you a natural storyteller who loves using data to drive strategy and bring people together? Spartanburg Methodist College (SMC) is looking for a creative, tech-savvy, and impact-driven leader to serve as our next *Director of SMC Experience (Student Development) Data & Communications*. In this dynamic role, you’ll be the strategic mastermind behind our student engagement efforts—using data, digital communication, and a deep understanding of the student journey to help our students thrive. From crafting effective CRM campaigns to making data understandable and accessible to your teammates, your work will shape the student experience from their first day to graduation day. If you're passionate about student success and ready to blend data with creativity, we want to hear from you! Apply Today and help us build a more vibrant, connected, and informed student community at SMC.Key ResponsibilitiesCRM, Data Management & ReportingServe as the division lead for Slate CRM: manage student records, ensure data accuracy, and build tracking/reporting systems.Partner with Information Technology & Analytics to enhance CRM functionality and streamline digital processes.Develop dashboards and generate insights to drive student retention and engagement efforts.Monitor student engagement metrics, identify trends, and recommend strategic improvements.Communications & Content StrategyCreate and manage a year-round student communications plan, aligned with academic and co-curricular milestones.Collaborate with SMCX departments on messaging strategy, content development, and channel equity.Craft and distribute student-facing messages across email, SMS, social media, digital signage, and select web pages.Support graphic design and photography needs for events and promotions.Launch and manage digital campaigns to grow student audiences and participation.Oversee XHype, the SMCX student brand ambassador program, mentoring students to create impactful peer-driven content.Collaboration & LeadershipLead fall and spring student check-in operations, including scheduling, portal updates, and communication.Serve as the primary liaison to Marketing and IT/Analytics for student-related initiatives.Provide training and support to staff using Slate for student outreach and retention.Support major college events including Orientation, Open House, Move-In, Enrollment Days, and Commencement.Participate in division committees such as SMCX Leadership, Involvement, and First-Year Experience.Stay informed on trends in CRM technology, digital engagement, and student communications.What We’re Looking ForSkills & CompetenciesExceptional written, verbal, and interpersonal communication.Strong attention to detail with the ability to manage multiple projects simultaneously.Collaborative, customer-service-oriented mindset.Creativity paired with strong analytical and strategic thinking skills.Basic graphic design and photography experience; Adobe Creative Suite proficiency is a plus.Comfortable working with both qualitative and quantitative data.Education & ExperienceBachelor’s degree required.2–5 years of experience in communications, CRM management, or data reporting (Slate experience preferred).Proven success in multi-platform communication strategies.Familiarity with data visualization tools (Excel, Tableau, Power BI) and web CMS platforms.Strong editing and storytelling skills with the ability to tailor messages for diverse student audiences.Working ConditionsFull-time, on-campus role.In-person collaboration with students, faculty, and staff is required.Some evening and weekend hours will be necessary for events and projects.Physical RequirementsAbility to navigate campus and climb stairs in residence halls.Manual dexterity and visual acuity for computer work and handling documents.Adequate hearing and speech capabilities for in-person and telephone communication.Why Join Us?Spartanburg Methodist College offers a dynamic and student-focused environment where creativity, data, and technology converge to improve lives. As part of our Student Development division, you’ll play a key role in reimagining how students experience college—and leave a lasting impact on our community.Ready to make your mark? Apply now and be part of something meaningful. Do you dream in dashboards and hashtags? Are you a natural storyteller who loves using data to drive strategy and bring people together? Spartanburg Methodist College (SMC) is looking for a creative, tech-savvy, and impact-driven leader to serve as our next *Director of SMC Experience (Student Development) Data & Communications*. and *Director of SMC Experience (Student Development) Data & Communications* In this dynamic role, you’ll be the strategic mastermind behind our student engagement efforts—using data, digital communication, and a deep understanding of the student journey to help our students thrive. From crafting effective CRM campaigns to making data understandable and accessible to your teammates, your work will shape the student experience from their first day to graduation day. If you're passionate about student success and ready to blend data with creativity, we want to hear from you! Apply Today and help us build a more vibrant, connected, and informed student community at SMC. Key Responsibilities Key Responsibilities CRM, Data Management & Reporting CRM, Data Management & Reporting Serve as the division lead for Slate CRM: manage student records, ensure data accuracy, and build tracking/reporting systems.Partner with Information Technology & Analytics to enhance CRM functionality and streamline digital processes.Develop dashboards and generate insights to drive student retention and engagement efforts.Monitor student engagement metrics, identify trends, and recommend strategic improvements. Serve as the division lead for Slate CRM: manage student records, ensure data accuracy, and build tracking/reporting systems. Serve as the division lead for Slate CRM: manage student records, ensure data accuracy, and build tracking/reporting systems. Slate CRM Partner with Information Technology & Analytics to enhance CRM functionality and streamline digital processes. Partner with Information Technology & Analytics to enhance CRM functionality and streamline digital processes. Information Technology & Analytics Develop dashboards and generate insights to drive student retention and engagement efforts. Develop dashboards and generate insights to drive student retention and engagement efforts. Monitor student engagement metrics, identify trends, and recommend strategic improvements. Monitor student engagement metrics, identify trends, and recommend strategic improvements. Communications & Content Strategy Communications & Content Strategy Create and manage a year-round student communications plan, aligned with academic and co-curricular milestones.Collaborate with SMCX departments on messaging strategy, content development, and channel equity.Craft and distribute student-facing messages across email, SMS, social media, digital signage, and select web pages.Support graphic design and photography needs for events and promotions.Launch and manage digital campaigns to grow student audiences and participation.Oversee XHype, the SMCX student brand ambassador program, mentoring students to create impactful peer-driven content. Create and manage a year-round student communications plan, aligned with academic and co-curricular milestones. Create and manage a year-round student communications plan, aligned with academic and co-curricular milestones. year-round student communications plan Collaborate with SMCX departments on messaging strategy, content development, and channel equity. Collaborate with SMCX departments on messaging strategy, content development, and channel equity. Craft and distribute student-facing messages across email, SMS, social media, digital signage, and select web pages. Craft and distribute student-facing messages across email, SMS, social media, digital signage, and select web pages. email, SMS, social media, digital signage Support graphic design and photography needs for events and promotions. Support graphic design and photography needs for events and promotions. graphic design and photography Launch and manage digital campaigns to grow student audiences and participation. Launch and manage digital campaigns to grow student audiences and participation. Oversee XHype, the SMCX student brand ambassador program, mentoring students to create impactful peer-driven content. Oversee XHype, the SMCX student brand ambassador program, mentoring students to create impactful peer-driven content. XHype Collaboration & Leadership Collaboration & Leadership Lead fall and spring student check-in operations, including scheduling, portal updates, and communication.Serve as the primary liaison to Marketing and IT/Analytics for student-related initiatives.Provide training and support to staff using Slate for student outreach and retention.Support major college events including Orientation, Open House, Move-In, Enrollment Days, and Commencement.Participate in division committees such as SMCX Leadership, Involvement, and First-Year Experience.Stay informed on trends in CRM technology, digital engagement, and student communications. Lead fall and spring student check-in operations, including scheduling, portal updates, and communication. Lead fall and spring student check-in operations, including scheduling, portal updates, and communication. student check-in Serve as the primary liaison to Marketing and IT/Analytics for student-related initiatives. Serve as the primary liaison to Marketing and IT/Analytics for student-related initiatives. Marketing IT/Analytics Provide training and support to staff using Slate for student outreach and retention. Provide training and support to staff using Slate for student outreach and retention. Support major college events including Orientation, Open House, Move-In, Enrollment Days, and Commencement. Support major college events including Orientation, Open House, Move-In, Enrollment Days, and Commencement. Participate in division committees such as SMCX Leadership, Involvement, and First-Year Experience. Participate in division committees such as SMCX Leadership, Involvement, and First-Year Experience. SMCX Leadership Involvement First-Year Experience Stay informed on trends in CRM technology, digital engagement, and student communications. Stay informed on trends in CRM technology, digital engagement, and student communications. What We’re Looking For What We’re Looking For Skills & Competencies Skills & Competencies Exceptional written, verbal, and interpersonal communication.Strong attention to detail with the ability to manage multiple projects simultaneously.Collaborative, customer-service-oriented mindset.Creativity paired with strong analytical and strategic thinking skills.Basic graphic design and photography experience; Adobe Creative Suite proficiency is a plus.Comfortable working with both qualitative and quantitative data. Exceptional written, verbal, and interpersonal communication. Exceptional written, verbal, and interpersonal communication. Strong attention to detail with the ability to manage multiple projects simultaneously. Strong attention to detail with the ability to manage multiple projects simultaneously. Collaborative, customer-service-oriented mindset. Collaborative, customer-service-oriented mindset. Creativity paired with strong analytical and strategic thinking skills. Creativity paired with strong analytical and strategic thinking skills. Basic graphic design and photography experience; Adobe Creative Suite proficiency is a plus. Basic graphic design and photography experience; Adobe Creative Suite proficiency is a plus. Comfortable working with both qualitative and quantitative data. Comfortable working with both qualitative and quantitative data. Education & Experience Education & Experience Bachelor’s degree required.2–5 years of experience in communications, CRM management, or data reporting (Slate experience preferred).Proven success in multi-platform communication strategies.Familiarity with data visualization tools (Excel, Tableau, Power BI) and web CMS platforms.Strong editing and storytelling skills with the ability to tailor messages for diverse student audiences. Bachelor’s degree required. Bachelor’s degree required. 2–5 years of experience in communications, CRM management, or data reporting (Slate experience preferred). 2–5 years of experience in communications, CRM management, or data reporting (Slate experience preferred). Slate experience preferred Proven success in multi-platform communication strategies. Proven success in multi-platform communication strategies. Familiarity with data visualization tools (Excel, Tableau, Power BI) and web CMS platforms. Familiarity with data visualization tools (Excel, Tableau, Power BI) and web CMS platforms. Strong editing and storytelling skills with the ability to tailor messages for diverse student audiences. Strong editing and storytelling skills with the ability to tailor messages for diverse student audiences. Working Conditions Working Conditions Full-time, on-campus role.In-person collaboration with students, faculty, and staff is required.Some evening and weekend hours will be necessary for events and projects. Full-time, on-campus role. Full-time, on-campus role. In-person collaboration with students, faculty, and staff is required. In-person collaboration with students, faculty, and staff is required. Some evening and weekend hours will be necessary for events and projects. Some evening and weekend hours will be necessary for events and projects. Physical Requirements Physical Requirements Ability to navigate campus and climb stairs in residence halls.Manual dexterity and visual acuity for computer work and handling documents.Adequate hearing and speech capabilities for in-person and telephone communication. Ability to navigate campus and climb stairs in residence halls. Ability to navigate campus and climb stairs in residence halls. Manual dexterity and visual acuity for computer work and handling documents. Manual dexterity and visual acuity for computer work and handling documents. Adequate hearing and speech capabilities for in-person and telephone communication. Adequate hearing and speech capabilities for in-person and telephone communication. Why Join Us? Why Join Us? Spartanburg Methodist College offers a dynamic and student-focused environment where creativity, data, and technology converge to improve lives. As part of our Student Development division, you’ll play a key role in reimagining how students experience college—and leave a lasting impact on our community. Ready to make your mark? Apply now and be part of something meaningful. Ready to make your mark? Apply now and be part of something meaningful. *About the College*: Founded in 1911, Spartanburg Methodist College is a private residential liberal arts institution serving a diverse student population within the United Methodist Connection. Since its founding as the first co-op school in the nation, SMC has remained dedicated to its mission to connect education and employment. After over 100 years as an Associate Degree granting institution, the college launched its first bachelor’s degree in 2019. SMC is growing significantly, adding new programs, and consistently evaluating operations because of a campus-wide commitment to innovation and a passion for designing all campus programs to serve its student population intentionally. Today, the college’s emphasis on education and employment includes a unique professional development concentration comprised of eight required courses for students seeking associate and bachelor’s degrees. SMC is committed to its student demographic and believes that global impact is possible through their success. *Spartanburg Methodist College* does not discriminate on the basis of race, color, creed, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation or any legally protected status in any personnel action regarding the recruiting, hiring, and promotion of faculty and staff members.All offers of employment are contingent upon satisfactory results of a background investigation. SMC participates in the federal [E-Verify program](https://www.e-verify.gov/). *SMC *does not maintain an open application file. Unsolicited resumes will not be considered. *About the College*: Founded in 1911, Spartanburg Methodist College is a private residential liberal arts institution serving a diverse student population within the United Methodist Connection. Since its founding as the first co-op school in the nation, SMC has remained dedicated to its mission to connect education and employment. After over 100 years as an Associate Degree granting institution, the college launched its first bachelor’s degree in 2019. SMC is growing significantly, adding new programs, and consistently evaluating operations because of a campus-wide commitment to innovation and a passion for designing all campus programs to serve its student population intentionally. Today, the college’s emphasis on education and employment includes a unique professional development concentration comprised of eight required courses for students seeking associate and bachelor’s degrees. SMC is committed to its student demographic and believes that global impact is possible through their success. *About the College*: Founded in 1911, Spartanburg Methodist College is a private residential liberal arts institution serving a diverse student population within the United Methodist Connection. Since its founding as the first co-op school in the nation, SMC has remained dedicated to its mission to connect education and employment. After over 100 years as an Associate Degree granting institution, the college launched its first bachelor’s degree in 2019. SMC is growing significantly, adding new programs, and consistently evaluating operations because of a campus-wide commitment to innovation and a passion for designing all campus programs to serve its student population intentionally. Today, the college’s emphasis on education and employment includes a unique professional development concentration comprised of eight required courses for students seeking associate and bachelor’s degrees. SMC is committed to its student demographic and believes that global impact is possible through their success. *About the College* *Spartanburg Methodist College* does not discriminate on the basis of race, color, creed, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation or any legally protected status in any personnel action regarding the recruiting, hiring, and promotion of faculty and staff members. *Spartanburg Methodist College* does not discriminate on the basis of race, color, creed, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation or any legally protected status in any personnel action regarding the recruiting, hiring, and promotion of faculty and staff members. *Spartanburg Methodist College* All offers of employment are contingent upon satisfactory results of a background investigation. SMC participates in the federal [E-Verify program](https://www.e-verify.gov/). All offers of employment are contingent upon satisfactory results of a background investigation. SMC participates in the federal [E-Verify program](https://www.e-verify.gov/). [E-Verify program](https://www.e-verify.gov/) *SMC *does not maintain an open application file. Unsolicited resumes will not be considered. *SMC *does not maintain an open application file. Unsolicited resumes will not be considered. *SMC *

Location: Spartanburg, SC, US

Posted Date: 6/27/2025