Credit Manager

We are currently looking for a Credit Manager to join us at the Royal Garden Hotel to join us on a full-time basis. The Credit Manager willoversee all credit control functions, ensuring timely billing, effective debt collection, and compliance with financial policies to support the hotels overall financial performance. Whats in this for you? We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers: Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people) Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options. Enhanced Annual leave (max. 33 days after 5 years) Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives Monthly team appreciation events to celebrate team member achievements Social Events including Annual Awards, Annual Team Member party, gala dinners and more. Access career development and progression opportunities. 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members Receive mental health support from our trained Mental Health First Aiders Access our welfare service via the Employee Assistance Program, providing support through Health Assured. Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room As a Credit Manageryou will: Adhere to departmental Standard Operating Procedures (SOPs) and all relevant Finance and hotel policies. Lead by example and ensure team compliance with the companys Code of Conduct and HR policies. Support effective recruitment, onboarding, and integration of new team members (both agency and directly employed staff). Manage departmental budgets, forecasts, payroll, and cost controls to ensure financial targets are met. Establish and maintain the hotels Credit Policy for billing and collections, ensuring compliance with SOPs. Oversee billing accuracy and timely production of invoices and monthly statements for all credit accounts. Maintain effective credit control, including aged debt monitoring, chasing outstanding balances, and managing paymaster accounts. Build and maintain strong relationships with key accounts (e.g., government agencies, airlines) to ensure timely collections. Evaluate and process credit applications, maintain accurate records, and liaise with credit agencies when necessary. Recommend and process bad debt write-offs in line with company policy. Provide timely financial reports to the Financial Controller/Finance Manager, including monthly credit reports. Lead and chair regular Credit meetings; represent the Finance department in operational and cross-functional meetings. Drive learning and development within the department, including training other departments on credit policies when needed. Manage daily Accounts Receivable tasks, including payment allocation (e.g., PAY360), refunds, and allowances. Support stock control processes, including monthly and annual stock takes across various departments (Rooms, F&B, Technical Services). Cover the Income Auditor role when necessary and assist with ad hoc tasks assigned by the Financial Controller/Assistant Financial Controller. Required Experience & Skills: Proven experience in credit control, accounts receivable, or finance operations within a hotel or hospitality environment (minimum 35 years). Strong knowledge of credit policies, financial procedures, and accounting principles, particularly within the hospitality sector. Ability to work under pressure, manage multiple priorities, and meet deadlines. Highly organised with strong administrative and time-management skills. Who Are We? The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park. When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression - we are here to support you throughout your journey. Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We're Here to Support You We are proud to celebrate diversity and are committed to fostering an inclusive environment for all. If you require any adjustments during the recruitment process such as support with your application, alternative formats or changes to the assessment process, please contact our People & Culture team by phone or email so we can support you accordingly. AMRT1_UKCT

Location: West London, GB

Posted Date: 6/27/2025