German ,French, Spanish ,Japanese

Description What you will be doing Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours. Conducting remote troubleshooting of products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about products. Assisting with the activation of new sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed. Participating in ongoing training/education of industry standards and product-specific information. Assist other team members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures. Professionally represent via all communications mediums. Abiding by all company policies and standards of conduct contained in the employee-manual. Performing other duties as assigned. Should be a Graduate – B.E/B.Tech/BCA/B.SC IT Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers. Experience working in a fast-paced technical support or customer service position. Strong verbal and written communications skills. Proficient in GERMAN French, Spanish - C1 Certification required. Japanese :- N2,N3 Computer literate (PC skills essential, Mac OS desirable) General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable. Email :-ajay.thakur@talentpull.in phone no :- 77430 03735

Location: bangalore, IN

Posted Date: 6/18/2025