Associate

Looking for Backoffice Associates for Airoli Location (Process: US HR operations) Work location : Airoli Exp: 0-3 Years (Freshers are also welcome) Non Voice Process (Both Side Cab)Night Shift only Service Agreement- 1 year Walk in Interview - 17th and 18th June Time - 11AM to 12.30PM Address - Gigaplex Building 3, 3rd Floor, Airoli West, near patni ground. Airoli - 400708 criteria: 22 years to 27 years are allowed Role & responsibilities Associate (Process: US HR operations) Work Experience 0-36 months Summary Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Maintain logs and records of all customer queries as per the standard procedures and guidelines. Relevant Experience Any/Basic MS Excel Category Back office/Data handling or data management. Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement Applicable for 1 year (Mandatory) Education Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible. Note : Looking for immediate joiners or who can join within 10-15 days. Note : Candidate must carry hard copy of Resume and original Aadhar or Pan card.

Location: navi-mumbai, IN

Posted Date: 6/18/2025