Executive - Training Spanish

Job Roles & Responsibilities Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development. Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices. Needs Assessment Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development. Adapt Training Methods Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies. Feedback and Evaluation Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed. Call Calibration Sessions Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality Stay Updated Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions. Execution of Policies. Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context. Compliance Assurance Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs. Preferred Qualification Graduate from any stream Minimum B2 Certification or DELE B1 in Spanish. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. Adaptability Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team. Organizational Skills Strong organizational skills to manage training schedules, materials, and documentation effectively. Team Collaboration Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices. Kindly Note : At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at hr@credencerm.com. Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.

Location: pune, IN

Posted Date: 6/18/2025