Technical Service Specialist Italy

Technical Service Specialist Italy Apply locations: ITA - Milan; WH time type: Full time; posted on: Posted 4 Days Ago; job requisition id: R82435 Life Unlimited. At SmithNephew, we design and manufacture technology that takes the limits off living. This position is based in Milan (Agrate Brianza) and reports to the Service Customer Success Senior Manager. The role ensures the execution of high-quality Technical Support Services, including activities related to Warehouse Outbound, Inbound, and Return processes. Responsibilities include: Service Administration: Warehouse Management via SAP, managing Medical Devices, repairs, customer returns, and ensuring procedural compliance. Administrative contact with the European Repair Centre. Drafting, dispatching, and invoicing for technical service quotations and contracts. Processing critical service business metrics. Service Activities: Responding to customer calls for technical assistance. Recording interventions in the Service Management System. Organizing dispatch of replacement equipment and ensuring procedural compliance for receipt, registration, and invoicing. Performing IEC safety tests on supplies and demo equipment as needed. Handling Wound equipment (negative pressure therapy). Ensuring functionality of incoming equipment, excluding new and reconditioned unless specified. Providing documentation for on-site interventions, including IEC electrical safety tests and CE certificates. Qualifications and Skills: Degree or equivalent in Electromedicine, Electrician, or related hardware field. Experience in a similar role, preferably in the medical device sector. Proficiency in SAP and Microsoft Office. High-level Italian and English language skills. Strong communication, problem-solving, and customer-oriented skills. Our Commitment: Inclusion, Diversity, and Equity: We are committed to welcoming and celebrating diversity. Benefits: Generous annual bonus, Share options, Flexible vacations, Paid holidays, Volunteering hours. Work Flexibility: Hybrid working model for most roles. LI-Onsite LI – AR2 Stay connected and receive job alerts by joining our talent community. Follow us on LinkedIn and visit our Glassdoor page for insights into our culture and benefits. Learn more about our mission, team, and opportunities on our website. About Us With 165 years of innovation, we focus on what’s next. Join us and take your career to the next level by signing up for our talent community. J-18808-Ljbffr

Location: provincia-di-varese, IT

Posted Date: 6/17/2025