Assistant General Manager

About ISS: ISS India, headquartered in Mumbai, is a subsidiary of Denmark-based ISS A/S, a global leader in facility management. Operating since 2005, it has over 45,000 employees managing 190 Mn. Sq. Ft. for 1,000 clients. ISS’s Integrated Facility Services (IFS) model, strong compliance, and self-delivery create a distinct market advantage. It delivers savings, compliance, innovation, and brand impact. ISS serves key sectors, including Financial Services, Technology & Professional Services, and Industry & Manufacturing, covering Heavy Engineering, Healthcare, Pharma, and FMCG, providing industry-leading workplace solutions that enhance operational efficiency and customer experience. Role Overview: We are looking for a dynamic and experienced AGM – Soft Services to lead and manage soft services across key client sites. This role demands operational excellence, strong team leadership, and a customer-focused mindset. Key Responsibilities: Oversee daily operations of housekeeping, pantry, pest control, front office & other soft services Ensure compliance with SOPs, safety norms, and service level agreements (SLAs) Conduct audits, inspections, and quality checks across sites Manage vendor performance, contracts, and cost optimization Lead a high-performing team and drive continuous service improvements Handle client interactions, escalations, and ensure customer satisfaction Monitor budgets, generate MIS reports, and support review meetings Requirements: Graduate (MBA preferred) with 10–15 years of experience in facility management At least 7 years in a managerial role handling soft services across multiple sites Strong leadership, vendor management, communication skills & stakeholder management

Location: chennai, IN

Posted Date: 6/17/2025