Oracle Helpdesk

About us: Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000 professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Primary responsibilities include Acting as the functional product SME for sustaining and optimizing Oracle HCM Cloud modules that touch case management, knowledge base, digital assistant, etc. Leading stakeholders and technical team members to solve business requirements and challenges through innovative digital solutions. Proactively recommending innovative ways to continuously enhance and optimize digital processes and user experience to achieve the expected outcomes of stakeholders. Communicating technical concepts in a way that is understandable to stakeholders and influences their adoption of the best digital practices. Building and implementing the strategic technology roadmap for case management. Developing and maintaining knowledge articles and training for HR system related functionality and processes. Partnering with our larger shared services team to deliver clear automated digital processes and ensure system-enabled data integrity. Supporting routine system and HR audit activities. Managing ongoing Oracle release regression planning, testing, and improvements for assigned modules. REQUIRED Any Graduate with minimum of 6 years of experience in HR service delivery, case management or helpdesk Minimum 3 years’ experience working as a functional product lead in Oracle Fusion HCM and TMS suite of products Ability to partner with Subject Matter Experts (SME) to understand business objective and expected outcome and define requirements. Previous strong hands-on implementation experience of Oracle ERP HCM Fusion Applications, at least 1 full cycles of successful implementations in a lead role. SKILLS, KNOWLEDGE AND ABILITIES Oracle HCM Cloud experience in Helpdesk. Hands-on experience with Oracle HCM Cloud through a full lifecycle project. Working knowledge of MS Office tools, including MS Project, Excel, Word, PowerPoint, Visio Design thinking capability. Demonstrated ability to lead projects and act as a project manager when needed. Business functional expertise in HR shared services, case management, knowledgebase management, etc Excellent executive communication skills (verbal/written) including preparation and delivery Strong collaboration across a matrixed organization. Proficiency at grasping and leveraging new technical concepts quickly. Ability to work under minimum supervision. Oracle Certification on Oracle Cloud HCM, and related modules preferred.

Location: pune, IN

Posted Date: 6/17/2025