We are Hiring for Quality Analyst - Service Desk in Bengaluru

Greetings from Infosys BPM Ltd., We are hiring for Quality Analyst - Service Desk in Bengaluru. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Role: Quality Analyst - Service Desk Shift: 24/7Location: Bengaluru (Work from office) Experience: 2 - 4 Years Quality Agent Qualification The Quality Specialist shall be responsible for Service Delivery Quality in the areas assigned Perform activities delegated as per Service Quality Plan Identify metrics to be tracked for the processes, Report the Table F performance on monthly basis Perform root cause identification of process failures and implementation of corrective/preventive actions Identify and check key controls for all process in QMS related to engagement Understanding Process of Transaction Monitoring, Validation of Sampling Plan on Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling method adherence Drive project identification and closures Proactive Risk identification & mitigation Assessment of Various standards and requirements on regular basis Reporting and Data Management around the process performance Competencies and skill sets Process Management: Auditing, Gap Assessment, Root cause analysis, Coaching & Feedback Process Improvement: Problem solving skills, Data Analysis, Presentation Skills Good command over written and spoken language Ability to or have handled Client Governance Desired / Preferred Skills- Experience of working in a Service Desk BPO industry Good command over MS-Excel and MS-PowerPoint Education/certification Graduate with 2 years of experience in similar role Lean Six Sigma – YB Certified / Trained would be preferable Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate If interested, please share your resume with below details to akshara.r02@infosys.com Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Preference will be given to the Immediate Joiners Regards, Infosys BPM Talent Acquisition | INFY HR

Location: bangalore, IN

Posted Date: 6/17/2025