Customer Service Executive

We are hiring for leading MNC for Gurugram : Requirement For Senior Customer Representative : Experience: 2 years Shift: US Night Shift Joining: Immediate or within 15 days Location: Sector 48, Gurgaon Role: Pure voice process Salary: Up to ₹5 LPA Education: Graduation (must be passed) Schedule: 5 working days, 2 weekly offs Transport: Both ways provided Roles and Responsibilities : Handle inbound voice calls and emails from B2B clients regarding HR outsourcing services, payroll, benefits, and employee records. Provide accurate, real-time solutions while ensuring a high standard of professionalism and customer service. Maintain detailed records of customer interactions in internal systems. Escalate complex issues to relevant teams and follow up to ensure timely resolution. Adhere to service metrics such as AHT, CSAT, and FCR. Stay updated through regular training on process changes and client requirements. Collaborate with team members to ensure seamless service delivery. Work effectively in a US night shift environment, managing high call volumes and multitasking across systems.

Location: in, IN

Posted Date: 6/17/2025