Support and Parts Operations Assistant

Company Description Taviga Industrial Representations is dedicated to providing top-quality industrial equipment and reliable installation services. Our mission is to be the trusted ally of our clients by offering critical spare parts and exceptional after-sales service. We aspire to be recognized as leaders in providing high-quality equipment and value-added services in various industries. Aquí tienes el Job Scorecard en inglés para la posición de Customer Support and Parts Coordinator , ajustado a las responsabilidades que mencionaste. Puedes solicitarlo también en Word si lo necesitas en ese formato. Job Purpose Provide timely and accurate support for customer quotations, spare parts management, and chatbot interactions. Ensure the spare parts warehouse is organized and operational. Translate technical documentation and support materials when needed. This role is key in maintaining high customer satisfaction and supporting Taviga’s technical and post-sales operations. Key Responsibilities Prepare and send customer quotations accurately and in a timely manner. Manage the spare parts inventory, including reception, dispatch, and storage. Operate and update the customer service chatbot for technical and general inquiries. Translate technical documents, manuals, and internal communications (English ↔ Spanish). Maintain up-to-date records of customer interactions and quotations. Coordinate with the logistics and technical service teams to ensure availability and delivery of parts. Support walk-in customers at the warehouse with product information and service guidance. Conduct regular inventory counts and updates in the system. Drive to pick up or deliver parts as needed (requires valid driver’s license). Communicate with suppliers and manufacturers in English when needed. Key Performance Indicators (KPIs) 100% of quotations sent within 24 hours. Inventory accuracy ≥ 98%. Chatbot response update time ≤ 1 business day. Translation delivery on-time rate ≥ 95%. Customer satisfaction score ≥ 8.5/10. Zero stockouts of critical parts. Other Requirements Fluent in English and Spanish (spoken and written). Proficient in MS Office (Excel, Outlook) and inventory/CRM systems. Valid driver’s license. Strong communication and interpersonal skills. Able to lift up to 20 kg and operate in a warehouse environment. Career Opportunity – Customer Support and Parts Coordinator Are you looking to launch your professional career in a growing industrial company? At Taviga Representaciones Industriales , we are hiring a key team member to support customer service, quotations, and spare parts management. No prior experience is required—we’re looking for attitude, commitment, and a strong desire to learn. We offer: Monthly salary: $10,000 MXN (bruto) Legal benefits from day one Annual performance-based bonus Ongoing training (technical and commercial) Work flexibility in a dynamic, growth-oriented environment We welcome applicants from different academic backgrounds, based on your strengths and interests: Technical Profile Perfect for recent graduates or students in Industrial Engineering, Mechanical Engineering, Electromechanics, or Maintenance Technology . You’ll gain hands-on experience in spare parts logistics, warehouse operations, technical support, and inventory management. Administrative or Commercial Profile Ideal for those studying or holding degrees in Business Administration, Logistics, International Trade, or related fields . You’ll develop skills in customer quotations, CRM systems, service coordination, and communication across departments.

Location: Tampico, MX

Posted Date: 6/15/2025