Customer Support Representative

At STATSports, youll work with current champions, and help to mould future champions. As part of our team, you will play a part in some of the greatest sporting moments in history. And youll have fun doing it! Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential. Weve come a long way since 2008 from humble beginnings to world leaders in GPS player tracking and analysis all made possible by our amazing people. We are a mission-driven collective, we innovate and never sit still, always striving for better and we believe the best is yet to come. Join the team. About the role As a Customer Support Representative, you will serve as the primary contact for our Apex Athlete Series customers across the globe. Your role will involve assisting customers, addressing their concerns, and ensuring they receive prompt and friendly support, fostering a positive experience in every interaction. Success in this position requires excellent communication skills, a proactive and solution-oriented mindset, creativity, and the ability to thrive in a fast-paced, collaborative team environment. What youll do Follow up on orders internally to ensure timelines for customers are in line with company policy. Use internal systems to prioritise, escalate and resolve customer queries quickly. Take ownership of our full range of customer support channels: social media, email, live chat enquiries, phone queries. Resolve and close-out of all complaints working quickly, in line with internal SLAs. Pass on potential sales leads to the relevant departments. Follow communication procedures, guidelines, and standard operating procedures. Sometimes during busy periods youll work non-standard hours to make sure we can provide world-class customer support. About you Youll need to have Experience in a customer support role or similar CS role Experience using Microsoft Excel/Word/Outlook. Experience working as part of a team and independently. Experience in dealing with customer complaints in one or more of the following channels: email, online chat, social media. Itd be great if you have An understanding of how CRM systems work and experience in using Zendesk. Experience of using a ticket-based customer service system. Why STATSports? Were still a small business that happen to be the world leader in our field, that means you can be a part of something big. Working at STATSports, youll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level. Youll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level. As part of the team, youll get all the important stuff as well as A hybrid working model 31 days annual leave Our YAYA Day. An additional day-off on your birthday Pension Scheme Life Cover Critical Illness Cover Income Protection Wellness Wednesdays Player of the month reward Health and wellbeing Initiative Diversity and Inclusion Initiative Leisure clothing partnership Skills: Customer Service Customer Support

Location: County Down, GB

Posted Date: 6/14/2025