Learning and Development Manager

About Citizens Advice Watford At Citizens Advice Watford, we pride ourselves on the values that make our workplace not just productive but also enriching and fulfilling. Our collaborative spirit is at the heart of everything we do, fostering a teamwork environment where every individual’s contribution, staff or volunteer, is recognised and appreciated. We are proactive, anticipating the needs of clients, and take the initiative to provide the best service possible. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. Context of the Role We are seeking a Learning and Development Manager who shares our vision of a thriving and supportive workforce. Through your management of volunteers and your coordination of the training and development we will maintain excellent quality of advice for clients and a fulfilling work environment for all staff and volunteers. An environment in which everyone has the knowledge, skills and confidence to excel in their role. As a key part of the senior management team, you will enjoy working collaboratively and effectively to deliver the aims and objectives of the organisation. Role Purpose Recruit, induct, train and retain volunteers into various roles within the advice service Provide a supportive environment for volunteers throughout their time at CA Watford Plan and coordinate internal and external training to ensure that everyone is skilled in their role Implement annual training programmes to ensure the workforce is skilled and knowledgeable ensuring we maintain high quality of advice. What we give our staff We provide an employee pension scheme with a 6% employer contribution Our Employee Assistance Programme Telus gives immediate access to professional and confidential counselling and advisory services Flexibility – our roles are open to discussion about flexible working Employees are entitled to 6.6 weeks paid annual leave in each year. In the case of full-time employees working a five-day week, this equates to 33 days paid annual leave (including the 8 statutory bank holidays). Pro-rata for part-time employees Training provided to support continuous professional development. There will be opportunities to progress within the organisation. We are a disability confident employer Recruitment timeline: Closing date for applications – Monday 7th July 2025 Interviews week commencing – Monday 14th July 2025

Location: Watford, GB

Posted Date: 6/14/2025