Customer Service Advisor - Natwest/Ulsterbank Belfast

PermanentFull TimeCustomer Service JobsBelfast, City, United Kingdom, BT1 5UB Alert me to jobs like this:Customer Service Advisor - Natwest/Ulsterbank BelfastJob Description Are you ready to take your career to new heights? Start date: 7th July 2025 Location: Natwest/Ulster Bank. Belfast City Centre - Great public transport links!office based training and grad bay (7 weeks). Hybrid once training complete. Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history. Description of the Job Key Responsibilities l arrangements in-line with their own financial goals. At first point of contact, provide outstanding customer r service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in ch hoosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while pro oviding the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actio Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.never Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. Alert me to jobs like this:Customer Service Advisor - Natwest/Ulsterbank Belfast

Location: Belfast, GB

Posted Date: 6/12/2025