Clinical Technologist specializing in Neurophysiology/Pulmonology

Job Purpose The IT Helpdesk Technician serves as the first point of contact for end-users seeking technical assistance and support. This role is responsible for diagnosing and resolving hardware, software, and network-related issues in a timely and professional manner. The technician ensures optimal system performance and user satisfaction by providing effective troubleshooting, clear communication, and proactive maintenance. By supporting daily IT operations and contributing to continuous improvement initiatives, the IT Helpdesk Technician plays a critical role in maintaining the organizations technology infrastructure and enhancing overall productivity. Tasks and responsibilities Provide IT helpdesk support to internal departments, medical practices, sleep labs and hospitals Attend to tickets logged regarding IT and Maintenance issues timeously Troubleshooting/Upgrading of IT Infrastructure (internal networks and CCTV) when and where necessary Troubleshooting and Diagnosing of Neurodiagnostic systems at Sleep Labs and hospitals Obtaining quotations for repairs, new hardware/software and/or services Preventive maintenance on IT equipment for all departments, branches, and practices Ensuring systems are secure Perform Quality Control on medical equipment returned from customers. Perform repairs on medical equipment returned from customer. Maintaining the asset register of all departments, branches and medical practices. Collections and Deliveries from/to suppliers, customers, Sleep Labs, and hospitals when necessary Performs clerical duties such as filing, photocopying, and collating on request from line manager Ensuring that procedures and Policies are understood and followed. Please see Company Policy and Procedures Ensuring open communication between relevant departments, branches, and clients Keep work area and tools neat and clean. Qualifications and Competency Criteria Essential: Grade 12 pass A, N, MCSE or related qualifications Job specific in-service training to understand customer needs, and associated products. o Proficiency will be determined by both theory test results and practical assessments. o Periodic assessments and performance evaluations to assess ongoing competency. Experience Minimum 2 years experience in IT technical support. Previous experience as a field technician is preferred. Knowledge, Skills and Abilities Strong knowledge of Windows operating systems, Microsoft Office, Office 365, and network infrastructure Familiarity with remote desktop tools and remote support Fluent in English and Afrikaans Well organised and have a systematic approach to problem solving Attention to detail, quality, and accuracy Deadline Driven Performs well under pressure Ability to work independently without supervision with the ability to take initiative and be proactive Drivers Licence (Code B) Own reliable transport preferred

Location: Cape Town Region, ZA

Posted Date: 6/5/2025