Technical Support Engineer - Troubleshooting

Job Title : Technical Support Engineer Location : Hyderabad Work Mode : Hybrid Flexible Shift Type : Rotational (3 Shifts) Role Overview : We are seeking a proactive and technically driven Technical Support Engineer to join our support team. This role is ideal for fresh graduates or professionals with up to 2 years of experience in technical support, consulting, or IT services. As part of our global support organization, you will assist customers with troubleshooting, diagnostics, and issue resolution across a range of Microsoft technologies. Key Responsibilities : - Provide high-quality technical support and consultation to customers via various communication channels. - Analyze and resolve customer issues, demonstrating strong judgment and decision-making capabilities. - Collaborate with internal teams to troubleshoot and resolve complex technical problems. - Maintain case documentation, escalate issues when necessary, and ensure timely resolution in line with SLAs. - Stay updated on relevant Microsoft technologies and continuously improve technical skills. - Participate in team knowledge-sharing initiatives and contribute to support documentation. Required Qualifications : - Freshers or professionals with up to 2 years of experience in technical support, technical consulting, or IT OR a Bachelors degree in Computer Science, Information Technology, or a related field. - Strong analytical thinking, troubleshooting, and problem-solving skills. - Excellent communication skills with the ability to assist customers in a professional and empathetic manner. Desirable Skills (Preferred but Not Mandatory) : - Exposure to Microsoft Dynamics 365 CE or Power Platform. - Familiarity with other Microsoft technologies such as : - SQL Server - IIS - ADFS - Exchange - Visual Studio - Prior experience as a Support Professional or IT Consultant is a strong advantage. Language Requirements : - English : Fluent in reading, writing, and speaking Required - Mandarin (Optional) : Fluency in reading, writing, and speaking is a plus, especially for supporting customers in the APAC region (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 6/4/2025