IT Service Desk Help Desk Support (32430)

IT Service Desk (Help Desk) Support We are seeking a proactive and technically skilled IT Systems Support Specialist to oversee and maintain a wide range of user-facing technologies and internal infrastructure systems. This individual will play a critical role in delivering reliable IT services, supporting both day-to-day operations and longer-term technical improvements. The position includes direct user support, systems maintenance, and troubleshooting across various business-critical platforms. RESPONSIBILITES User & Device Support Deliver hands-on and remote support for workstations, laptops, and mobile devices Install and configure hardware/software in a multi-server Windows environment Set up and maintain specialized equipment (e.g., printers, PC’s, peripherals etc…) Systems & Network Administration Manage Active Directory and Exchange (On-Prem and Cloud-Based) Support network infrastructure: routers, switches, VPN, and firewalls Maintain LAN/WAN systems and troubleshoot connectivity issues Implement OS updates, patches, and system configurations Monitor system logs and proactively identify potential issues Business Application & Operational Systems Support business platforms such as telephony, security systems, display systems, and service desks Assist with application deployments and ensure reliable system performance Maintain integration points between cloud services and on-premise solutions Help Desk & Service Delivery Respond to and resolve help desk requests quickly Track, log, and report technical issues and resolutions Manage user accounts, permissions, and access resets Ensure continuous availability of key IT services and platforms Asset & Process Management Support licensing, inventory management, and procurement of supplies Stay current with evolving IT technologies and suggest relevant improvements Assist with project-related tasks and perform other duties as assigned WHO YOU ARE You're a motivated IT professional who enjoys solving problems and supporting users. You're organized, detail-oriented, and thrive under pressure. You ping a strong service mindset, a collaborative attitude, and the ability to juggle multiple tasks while maintaining a calm, professional presence. Must Have: College diploma or university degree in Computer Science, IT, or related discipline; or a combination of formal training and 3 years of relevant experience Strong knowledge of modern IT infrastructure, Windows environments, and cloud services Proficiency in troubleshooting hardware/software and network-related issues Understanding of system behavior, application deployment, and IT security principles Excellent communication skills in English Nice to Have: Bilingual ITIL certification

Location: Montréal North, CA

Posted Date: 5/30/2025