Senior Technician (ICT System)

Primary Location Italy-Sigonella NATO Body NATO Communications and Information Agency (NCIA) Schedule Full-time Application Deadline 04-Jun-2025, 11:59:00 PM Salary (Pay Basis) 4,041.51 Grade NATO Grade G10 Who we are: For 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge. About the job: Based in Sigonella, Italy you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Sigonella, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the NATO Intelligence, Surveillance, and Reconnaissance Force (NISRF). CSU Sigonella enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war. We are looking for a driven and enthusiastic Senior Technician (ICT System) who will take on the following roles and responsibilities: Provide superior customer service experience to users Install and configure Desktop Services; Perform advanced analysis and troubleshooting of Desktop Services, in support of incident management processes; Perform testing and evaluation of supported hardware and software (firmware and drivers); Perform Incident Support Request lifecycle services affecting end-users (i.e. creating, reporting, tracking, resolving and closing Incidents); Ensures that the incident management process is working properly within the CSU, and between the CSU and other business Service Lines; For a full list of duties, please review the job description on the NCI Agency career site. About you: The valuable knowledge and experience that you bring to this role are: Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience. At least 2 years practical experience of implementation and maintenance of ICT end-user systems within a large organization. Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer; Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN); At least 2 years practical experience in customer facing roles and in end-user support in general; Working experience troubleshooting technical issues and providing technical support to end-users. Prior experience supporting customers in the use of application software; Proficiency in using Service Desk support software tools; Fluency in English, both written and spoken. What we offer: Genuinely meaningful work as part of the most successful alliance in history; 3 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more To learn more about NCI Agency and our work, please visit our website . The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found via the NCI Agency career site. J-18808-Ljbffr

Location: lentini, IT

Posted Date: 5/28/2025