Customer Service Advisor

Customer Service Advisor - Basildon JOB Location - Basildon, Essex JOB Tile - Customer Service Advisor JOB type - Permanent full-time £26,500 - £27,500 About the RoleJoining our team, you’ll be responsible for liaising with clients, subcontractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met, and no false promises are given. You’ll liaise with our supervisory teams and the regional buyers to ensure materials / equipment are ready for use at the agreed appointment times.Using our MSi system, you’ll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence. About YouCandidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank Holidays Enhanced Pension Plan Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4684616

Location: Basildon, GB

Posted Date: 5/24/2025