Senior Reservationist

Duties & responsibilities Handle incoming reservation calls and emails, ensuring accurate booking information is captured. Provide clients with information regarding availability, rates, and room types (or other relevant products/services). Process and confirm reservations, including special requests and requirements. Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner. Maintain and update reservation records in the system. Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience. Assist with cancellations, no-shows, and rebookings as necessary. Liaise with clients, sales team and operational departments Provide outstanding customer service and ensure customer satisfaction. Allocation of payments and banking daily Prepare daily reports. Requirements: Grade 12 is a MUST with a formal hospitality qualification and minimum 3 years experience in the same position within a 4 / 5* hotel environment Proficiency in Microsoft Office and Opera essential Well-groomed and professional disposition Being fluent in English is essential Excellent email and telephone etiquette Critical thinking skills, strong and effective communication skills, both verbal and written with excellent Interpersonal skills. Ability to work efficiently in a fast-paced environment. Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service. Ability to manage conflict and challenging situations with respect and confidence Ability to work flexible hours, including weekends and public holidays as per operational requirements A positive attitude with a passion to provide exceptional customer service. Strong attention to detail and efficiency pertaining to area of responsibility. Please e-mail Lauren your applications directly to clients@servicesolutions.co.za

Location: Cape Town Region, ZA

Posted Date: 5/23/2025