Field Service Quality Coordinator (Based in Veneto, Emilia-Romagna or Lombardy)

Field Service Quality Coordinator (Based in Veneto, Emilia-Romagna or Lombardy) Join to apply for the Field Service Quality Coordinator role at Bridgestone Mobility Solutions . At Bridgestone Mobility Solutions, we are looking for a Field Service Quality Coordinator (based in Veneto, Emilia-Romagna or Lombardy). In this role, you will be responsible for ensuring the highest standards of installation quality through regular audits, feedback collection, and compliance with company policies. This field role involves extensive travel (approximately 4 days per week) to provide ongoing training to installation partners and field technicians, develop technical documentation, and support complex processes and large accounts. Responsibilities Conduct regular on-site audits of installations and field service appointments, technician performance, and processes to ensure adherence to company policies and standards. Monitor and track installation work orders, proactively identify deficiencies, and implement corrective measures. Gather and analyze feedback from Customer Support, Customer Success Managers, Account Managers, and administrative staff to validate installation complaints and ensure alignment with invoicing processes. Support complex processes and large accounts by collaborating with Account Managers and the Field Services team. Assist the region with installation issues by working with the Field Services team, Admin Team, Installation Partners, CS 2nd line, and Product Management. Training Installation Partners and Ensuring Quality Provide ongoing training for Installation Partners and field technicians, especially for new installations and procedures. Develop and maintain a training calendar. Conduct training sessions for new products or features, ensuring all certified Installation Partners are up to date. Create and update technical documentation to support training and installation processes. Collaborate with the quality team to gather customer feedback and improve service quality. Your Profile Experience required: Minimum 5 years in telematics devices, connected vehicle technologies, or automotive system installations. Deep technical knowledge of vehicle electronics, CAN bus systems, sensors, and telematics platforms. Hands-on experience with vehicle hardware installation, troubleshooting, and validation. Strong analytical skills, especially with MS Excel. Knowledge of project management principles. Autonomy, proactive task prioritization, conflict management skills, and flexibility. Languages Italian: Native required. English: Professional working proficiency required. What to Expect Work in an innovative, international team across different countries and cultures. A culture that values hard work and fun. Decisive and forward-moving environment. Benefits 22 days of annual leave Home office setup payment Birthday off, volunteering days, additional time off Unlimited LinkedIn Learning access Health insurance, pension scheme, language learning platform, mental health app, Employee Assistance Program, discounts on Bridgestone tyres Who We Are Bridgestone Mobility Solutions aims to move the world towards sustainable, data-driven mobility. We develop high-value products and services for fleets, OEMs, and governments to enhance safety, reduce congestion, and cut emissions. Bridgestone Mobility Solutions is part of Bridgestone Corporation, a global leader in tyres and rubber. Our Webfleet fleet management solution analyzes live vehicle data to improve fleet productivity, safety, and cost-efficiency. Visit us at webfleet.com and follow us on social media. Join Us If interested, please apply with your CV (in English only). We are an equal-opportunity employer committed to diversity and inclusion. J-18808-Ljbffr

Location: vimercate, IT

Posted Date: 5/23/2025