(Director) Omnichannel Delivery

We are looking for a Director of Omnichannel Delivery . The position is located within the Digital Commercial Excellence Platform Team, part of the Commercial Business Services - Care Enablement function. PURPOSE AND SCOPE : Develop and refine the omnichannel delivery strategy by overseeing the technology stack, ensuring timely deliveries for omnichannel campaigns, and providing leadership and guidance to the Omnichannel Delivery team. PRINCIPAL DUTIES AND RESPONSIBILITIES : Develop and refine the omnichannel delivery strategy, including expanding the existing omnichannel ecosystem focusing on digital marketing, events, landing pages, hybrid interactions, 3D model rooms, and social media. Strategically develop and implement the global technology stack (CRM sales and marketing modules, CMS, etc.) in collaboration with stakeholders and external service providers. Ensure the team meets quality, time, and budget expectations by overseeing smooth omnichannel promotional activities and on-time implementations. Promote and support the global implementation of omnichannel campaigns across the product portfolio by fostering cross-functional collaboration among marketing, communication, brand management, sales training, IT, and local sales teams. Identify country-specific requirements and lead efforts to address these while harmonizing with the global setup where possible. Expand responsibilities (e.g., social media, corporate website presence) by building a network with global and local stakeholders. Track campaign effectiveness using CRM systems by defining KPIs and making data-driven decisions to improve success. Guide, develop, and lead the Omnichannel Delivery team. EDUCATION AND REQUIRED CREDENTIALS : University degree in business administration, marketing, e-commerce, supply chain management, or a related discipline. EXPERIENCE AND SKILLS : 10 years of marketing and/or sales experience, preferably in healthcare or medtech. At least 4 years of leadership experience in a global project environment. Functional knowledge Proven success in team management. Strong understanding of sales processes. Experience in setting up and executing omnichannel campaigns. Business process modeling skills. Required personal competencies Excellent communication skills across functions and levels. Flexibility and teamwork orientation. IT affinity, especially with cloud, mobile/web, and digital health technologies. Customer- and quality-centric approach. Structured, systematic, and analytical thinking. Proficiency in MS Office, MS Teams, CRM systems (e.g., MS Dynamics, Salesforce), Content Management Systems (e.g., Veeva), and data analytics tools (e.g., Power BI). Languages Fluent in spoken and written English; additional languages (Italian, Spanish, French, German) are a plus. About the company We provide comprehensive solutions for individuals living with chronic kidney disease and related conditions, aiming to improve their quality of life. We are committed to transforming healthcare through research, innovation, and compassion. J-18808-Ljbffr

Location: madrid, ES

Posted Date: 5/20/2025