Director, TB Cash, Client Readiness

Press Tab to Move to Skip to Content Link The role Director, Transaction Banking (TB) Cash, Client Readiness supports and executes the following under the direction of Director Client Service Strategy and Initiatives . RESPONSIBILITIES The Transaction Banking (TB) Cash Client Service Management function reports to TB Cash COO . The Client Readiness function is an evolving space focusing on enhancing our ability to manage clients through ongoing regulatory, market, and transformational change. Business Design and implement a global Client Readiness framework . Represent Cash Client Services on all planned and unplanned client impacting change events. Drive improved transparency on client impacting change across the organization. Establish best practices to manage clients through planned change. Act as an escalation point for operational or client issues. Lead initiatives to drive process improvement/digitalization. Processes Ongoing reporting of client readiness. Represent Cash Client Services on unplanned client impacts. Drive process improvement to uplift client experience. People & Talent Lead and support a change mindset, building a culture of client centricity. Build a collaborative relationship with Cash Client Services and other key business stakeholders. Highly motivated to drive process improvement and change. Demonstrate appropriate culture and values, embedding a high level of team engagement. Support ongoing training and development for professional and personal growth across the team. Identify, assess, monitor, control, and mitigate risk in business operations. Ensure compliance with all applicable rules/regulations of group policy. Governance Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required. Support relevant programme governance forums and processes as required. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct. Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. Our Ideal Candidate 10 years of experience in Cash Client Services or Transaction Banking Services. Detailed knowledge of Cash/Transaction Banking products and foundational technical knowledge. The role requires understanding change events, the resulting client impact, and working with service teams to manage clients through change. Strong communication skills, both written and verbal. Strong Excel and PowerPoint skills to design and report on client impacting metrics. Role Specific Technical Competencies Problem Solving and Analytical Thinking Effective Communications Managing Change Project Management Stakeholder Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents, and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, are achieved by how we each live our valued behaviors. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing — be assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle — continuously strive to improve and innovate, keep things simple, and learn from successes and failures. Are better together — be yourself, be inclusive, see more good in others, and work collectively to build for the long term. What we offer In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social well-being. Core bank funding for retirement savings, medical, and life insurance , with flexible and voluntary benefits available in some locations. Time-off — including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for holidays, totaling at least 30 days. Flexible working options based on home and office locations, with flexible patterns. Proactive wellbeing support through Unmind, a digital wellbeing platform, development courses, Employee Assistance Programme, and other resources. A culture of continuous learning to support growth, reskilling, and upskilling through various learning formats. An inclusive, values-driven organization that celebrates diversity, where everyone can realize their full potential. Recruitment Assessments Some roles use assessments to evaluate suitability. If invited, it indicates your application has advanced to an important recruitment stage. J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/18/2025