Manager/ Team Leader, KYC QA & Helpdesk Global Financial Crimes Services

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,100 locations in more than 50 markets. The Group has over 160,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Bank, Ltd. is Japans premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. In Asia, MUFG has a presence across 20 markets Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, and Vietnam. It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region VietinBank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines, and Bank Danamon in Indonesia. Description: The health and safety of our employees and candidates are very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), were leveraging our digital capabilities to ensure we can continue to recruit top talent at the MUFG Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. If youre looking for a career where you can make a real impression, join MUFG and discover how valued youll be. Department Overview: About MGS India Established in 2020, MUFG Global Service (MGS) formerly known as MUFG Enterprise Solutions India Private Limited (MES India) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific KYC Operations: the objective is to provide a best-in-class KYC process. It ensures that KYC profiles are prepared in accordance with Group and Regulatory Policy, obtaining documents as required from the client/ relationship manager, undertaking all the necessary due diligence checks, and ensuring appropriate escalation is followed according to Policy. The KYCS Service function has onshore hubs in Japan, Americas, EMEA, Singapore and Hong Kong. KYC Operations is responsible for providing centralized KYC production, validation of clients in support of both client on-boarding and periodic maintenance of client information. It has been tasked with creating a KYC profile service to provide a consistent approach for KYC across the countries of the Group as part of the overall Global Standards. The organization is expectedto go through a transformation where new policies, processes and technologies will be implemented. Position: Manager/ Team Leader,KYC QA & Helpdesk Global Financial Crimes Services Division (GFCS) Location: Bangalore, India Legal Entity: MGS India The Opportunity: The role encompasses several tasks involving KYC analysis across multiple business lines, training the team on KYC QA and regulatory environment, ensuring AML Regulations, policies/procedures are maintained and adhered, Monitoring and reporting performance to the management based on agreed timescales. This role also involves liaising with the business partners as well as colleagues and senior onshore partners thus ensuring timely resolution of queries. What you will do: The Team Leader/Manager will perform activities under the supervision of KYC QA to ensure the KYC QA and helpdesk functions are running smoothly Responsible for managing the assessment of the quality of KYC files, to include (but not limited to) the completeness, accuracy and timeliness of source information, documentation as well as risk assessments and risk mitigation or risk acceptance narratives. Lead, coach and motivate a team of KYC QA in a challenging environment and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles Interfacing with Onshore team, Compliance, and Regional Teams where applicable especially on matters that involve escalation of pending QA review findings. Provide adequate training from a perspective of assessing the severity of QA review findings through MQCs Peer feedback, over above the actual review, and report them appropriately. Experience with AML / KYC tools such as SWIFT KYC Registry, Factiva, Bankers Almanac, etc. Good knowledge of commercial banking products like domestic & cross border telegraphic fund payments, trade finance, foreign exchange, etc Thorough understanding of legal structures of various client types: financial institutions, corporate, NBFI, Trusts, Public/Government FIs, private companies, funds, SPV etc. Proven skill sets in analysing implications of mergers and acquisitions on legal identities & ownership structures of Corporate, FIs & Funds. Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles. Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures. Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same. Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management. Ensure zero operational / reputational loss. Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards. Plan for effective utilization of resources and exhibit complete ownership of the business. Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner. Develop and maintain excellent professional relationship with all stake holders. Facilitate continuous improvement of workflow, customer service, personnel development through various initiatives like process re-engineering, training, sharing best practices etc. in conjunction with peers and line management. Ability to prepare reports and dash boards as per requirements in line with SLA's Requirements : What you will need to succeed in the role: Excellent understanding of KYC, financial regulatory environment, and AML risk implications (E). 8 - 9 years of experience in KYC process & Anti Money Laundering with proficiency in various entity types (E). 4 years of experience in Quality Assurance / Quality Checking 3 years of team handling experience in leading teams delivering KYC Due Diligence for global banks with primary focus on risk-based approach is preferred (E). Sound knowledge of financial regulatory requirements (D). Ability to interpret complex changes in regulatory guidelines and assess impact (D). Excellent verbal and written communication skills, especially in writing risk assessment, good organizational and inter-personal skills (E). Team player and ability to manage people and performance (E). Ability to handle crisis situations and take appropriate / timely decisions (E). Ability to work well under pressure with high degree of accuracy (E). Good understanding of MS office and proven skills on banking platforms (D). Self-driven individual (E). What Additional skills are required: Minimum Qualification: Graduation in Commerce/Finance or equivalent would be essential (1023) Flexibility to work in different shift timings Additional certification: ACAMS, ICA, IIBF KYC and other Financial Crime Certifications (Optional) MUFG Way Committed to empowering a brighter future

Location: bangalore, IN

Posted Date: 5/18/2025