Service Manager

Overview The Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience. Your purpose is to ensure that we are prepared for service and exceeding the expectations of our guests. Responsibilities Ensuring the overall standards required for Bar and Service are met Supervising all Bar and Butler duties to ensure quality standards are met Overseeing stock, managing ordering, deliveries, and invoicing Meeting health and safety protocols Ensuring we remain within budget Timeous support and communication with other departments Working with the Lodge Manager to ensure an overall 5* experience for our guests Contributing towards Thornybush being recognised as an award winning – world leading lodge Upholding the Thornybush brand and overall standards Requirements Grade 12 | Matric Relevant Diploma or Degree to your advantage No less than 3 years’ experience in leading a Service Team No less than 5 years’ experience working in a high-end safari environment Valid Drivers License Clear Criminal Record Technical Skills Excellent command of the English language (a second language would be to your advantage) Computer literate (Microsoft & Google Suite) Experience in Nebula PMS, Nebula POS & Travelyst, or any property management software Food and Beverage knowledge A good understanding of wine Proven track record of successfully leading a large team (leading, motivating, coaching etc.) Proven track record of achieving results | goals Position Details Contract type: Permanent Site: Thornybush Private Nature Reserve Work cycle: 6 weeks on : 2 weeks off Benefits: Accommodation, Meals (on duty) and Uniform Remuneration: Cash 7,5% contribution to Provident Fund 50% contribution to Medical Aid

Location: Hoedspruit, ZA

Posted Date: 5/17/2025