Client Administration Manager

Client Administration Manager Location: High Wycombe Hours: Monday to Friday, 40 hours per week- Flexible hours of choice of start and finish times 5 days in office Parking onsite Salary: £30 - £35k dependant on experience company benefits About the Client Our client is a well-established, family-run business with a rich heritage in delivering high-quality products and services. They have built their reputation on exceptional customer service and a commitment to precision, reliability, and long-term client relationships. As part of their continued growth, they are looking for an organised and detail-oriented Account Manager to join their dedicated team. In this role, you will be the main point of contact for a diverse portfolio of clients, acting as the vital link between customers and the operational teams. This is a administrative-focused position that requires strong organisational skills, attention to detail, and a proactive approach to managing work in progress. Please note that no sales related tasks are involved in this opportunity, Key Responsibilities: * Project Coordination: Create and manage detailed job bags, ensuring all instructions are accurate and clear for production teams. * Client Communication: Act as the main point of contact for clients, providing regular updates on project status and managing timelines effectively. * Order Management: Raise accurate estimates, process orders, and track work progress using the company's MIS system. * Production Oversight: Collaborate with Operations Managers to ensure products are manufactured to exact customer specifications, maintaining high quality standards and on-time delivery. * Logistics Support: Coordinate with the Warehouse and Purchasing Manager to manage stock and supplier relationships, ensuring timely delivery of goods. * Issue Resolution: Investigate and resolve any operational challenges quickly and efficiently, minimising disruption to clients. * Billing Preparation: Prepare jobs for accurate customer invoicing, ensuring all details are captured correctly for financial reporting. * Process Improvement: Contribute to continuous improvement initiatives, identifying opportunities to streamline processes and enhance customer satisfaction. * Team Collaboration: Work closely with colleagues across all departments, providing support where needed and sharing workload during peak periods. Key Skills: * Strong organisational skills and attention to detail. * Excellent communication skills, both written and verbal. * Adaptable to manage multiple tasks and deadlines in a fast-paced environment. * Proficiency in Microsoft Office and experience with CRM or MIS systems is highly desirable. * Problem-solving mindset with the confidence to make independent decisions. * A collaborative, team-oriented approach with a willingness to support colleagues. What’s on offer? * Career progression in a growing business with a hugely supportive working culture * Flexible hours * 23 days annual leave long service days * Auto-enrolment pension scheme * Death in service benefit * Volunteer days * On-site parking * Employee Ownership Trust

Location: Holmer Green, GB

Posted Date: 5/16/2025