Associate Director - 6 month Fixed Term Contract

Job Overview: This key Operational role acts as 2IC to the Operational Director, supporting and optimizing operational performance, driving strategic initiatives, and ensuring seamless day-to-day running of the department. As a trusted advisor, you will lead specific projects and functions, serving as a key decision-maker in the Operations Director's absence. Job Responsibilities: The successful candidate will be responsible amongst others for the following key responsibilities: Partner with each divisional Head of Department (HOD) to translate the strategic objective into a tangible operational plan, providing guidance on actions required, timelines and success measures. Oversight on the execution of key responsible and task required by the HODs Monitor and evaluate the effectiveness of operational & strategic objectives on an ongoing basis Create the mechanisms and the culture to share best practices across the D&G estate, ensuring that the best practices are well embedded into the operations Distil key messages to the HODs, aligning communication/documents and briefing notes where appropriate Act as client liaison by understanding the client requirements and facilitating the information necessary to the operations team. Consolidate the data and narrative necessary for client meetings as per the required schedule in partnership with the divisional HOD As a subject matter expert, act as a trusted advisor to the HOD and Operations Director providing guidance and insight on Operational best practices. Analyse the available data and provide detailed insights and recommendations to strengthen the operations Lead on strategic and operational projects providing ongoing project updates to the project owner Drive continuous improvement initiatives by partnering with operations and support departments to enhance existing processes, increase productivity and drive consistent performance Contribute towards the departments strategic plan with the aim of achieving the required client deliverables. Job Requirements: 3-5 years Head of Operations experience (BPO/Contact Centre specific ) Grade 12 Management or related qualification (advantageous) Skills Required: Excellent written & Verbal Communication Demonstrates strong leadership capability Able to make decisive well thought of decisions Results orientated with a strong focus on execution High proficiency in data analysis and operational performance metrics Ability to distil strategic plans into operational plan Able to prioritise multiple projects, task and activities at any given time Collaborative Approach with all stakeholders Core Behavior Huntswoods employees are described as dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values: Bring Your A Game Strive For Greater Enable and empower all employees Do the right thing Own it Deliver unbelievable service "It's not just about what we do, but the way we do it. And it's our values that make us special." NB: All appointments are subject to the positive outcome of pre-employment verification checks.

Location: Umhlanga Rocks, ZA

Posted Date: 5/16/2025