Customer Success Operations Specialist

We're looking for an experienced Customer Success Lead to join our fast-growing Business Development team. Occupation Hybrid Tenure Permanent/Full-Time Location Belfast/UK Salary Competitive About us Neueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and technology organisations. We have an ambitious vision for growth, supporting organisations on the journey to equipping their people with the skills to achieve and sustain transformation. From onboarding new hires to nurturing senior leaders, were with you throughout your technology talent pipeline. We help some of the worlds largest companies empower their people with critical work place skills including AI, data science, and change management. Our flexible learning solutions incorporate impactful virtual, in-classroom and blended learning, led by our experienced, hands-on instructors. The result is tailored, outcome-driven learning solutions built by people who know technology, your sector, and your organisations needs. As a growing organisation, every person on our team plays a key role. This is more than just a job, its an opportunity to make a real impact, take ownership of your work, and grow alongside passionate, driven colleagues. If youre excited to be part of something purposeful, collaborative, and fast-moving, wed love to hear from you. Key Skills and Experience The ideal candidate should have a strong client focus and have worked as part of a team leveraging data-driven insights, customer engagement tactics, and strategies to act as the voice of the customer internally advocating for their needs and ensuring that the training programs align with their goals. They should also demonstrate a self-starter, creative approach, proactively identifying opportunities to optimize customer experiences, designing innovative solutions, and driving continuous improvement. Proven experience (2-4 years) in a Customer Success or Account Management role. A technology or training background would be desirable. Strong communication and interpersonal skills, with the ability to build rapport and trust with senior-level stakeholders. Experience with requirements gathering, client consultations, and tailoring solutions to meet client needs. Experience in managing client feedback processes and incorporating insights into actionable improvements. Comfortable facilitating client meetings and managing multiple stakeholders. Strong organisational and time management skills, with the ability to juggle multiple clients and projects simultaneously. Ability to work collaboratively as part of a cross-functional team. Familiar with CRM tools and Microsoft Office Suite (Excel, PowerPoint, Word). A passion for customer success and helping clients achieve their goals What we offer Competitive salary and benefits package. Opportunity to work in a rapidly growing company with a dynamic team. Professional development and career growth opportunities. A supportive and collaborative work environment How to apply Interested candidates are invited to submit their CV and a cover letter detailing their qualifications and experience to or by filling out the form below. Neueda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Neueda is a leading provider of technical and professional learning solutions. We help some of the worlds largest companies empower their people with critical work place skills. The ideal candidate should have a strong client focus and have worked as part of a team leveraging data-driven insights. Cloudsmith is the worlds most powerful artifact management platform. Software organizations of all sizes use Cloudsmith to protect and manage their software supply chain. As a Customer Success Manager, you will play a crucial role in building strong, lasting relationships with customers. Graduate Customer Success is a role in which you drive satisfaction, retention, and growth. You'll play a key role in driving a mix of proactive outreach and data-driven insight. The role involves managing a large customer portfolio through scalable, low-touch engagement. Customer Success Manager will lead the response to customer enquiries and technical challenges globally. You will manage customer engagement through our CRM (Salesforce) and Analytix platforms, ensuring exceptional service and satisfaction. Your leadership will be instrumental in building a high-performing team. Customer Success Executive (CSE-25) Seopa has 2 CSE vacancies to expand our team in N.I. In this role you will: Own relationships with multiple accounts, be a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers. The Customer Success Executive will drive satisfaction, retention, and growth. You'll play a key role in driving a mix of proactive outreach and data-driven insight. What youll be doing: Managing a large customer portfolio through scalable, low-touch engagement. carbonfit Belfast, Northern Ireland, United Kingdom is looking for a Customer Success and Growth Specialist. Youll oversee the revenue onboarding process and drive ongoing growth by ensuring that customers derive maximum value from our platform. Join us at the forefront of the climate-tech revolution and make a real impact while accelerating your TELUS Health is empowering every person to live their healthiest life. The Customer Success Operations Specialist is responsible for supporting our Customer Success Managers; providing excellent customer service and completing administrative tasks. The role is primarily internal and e-mail/telephonic in nature.

Location: Belfast, GB

Posted Date: 5/14/2025