Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what LifeAtBNY is all about. We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Insight Investment team . This role is in Chennai, TN – HYBRID. In this role, you’ll make an impact in the following ways: Responsible for governance and oversight around the change management processes. Responsible for deploying change requests via service now across the UAT and production estate, which is a technical process. Responsible for delivering a responsive end to end change and release service to the IT product and support teams. Record releases / rollbacks that directly or indirectly cause incidents Attend and arrange daily change management meetings. Liaise with relevant product teams to prioritise and schedule release tasks – more around regulatory or high-ticket items firm wide. Provide support around the US working hours in carrying out ad-hoc emergency changes. Document new release procedures / standards released to change management within our knowledge base. Strive to devise and develop solutions to automate the release procedures. Respond to user queries and issues in a prompt and professional manner. Incident & Problem management – help shape and define the process, monitoring of key metrics / KPI’s. To be successful in this role, we’re seeking the following: 6 years of expertise into Change Management Bachelor's degree or equivalent Experience – Familiarity of technology ITIL processes such as change, release, incident, problem management processes and BCP / disaster recovery. Communication – confident in managing multiple stakeholder relationships as this role will branch out to multiple areas within technology / business functions Organization – self-starter, able to manage multiple tasks confidently and prioritize accordingly Co-ordination – managing activities that involve co-ordination across multiple teams, users and dependency changes or high-profile changes. Problem solving – investigate problems proactively and utilise wider support networks to resolve effectively Continuous improvement – ability to develop process efficiency and support activities to improve processes Ability to work under pressure and always remain professional with an exceptionally low rate of error At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Location: chennai, IN

Posted Date: 5/14/2025