IT Systems and Support Engineer

Role Outline We are looking for a friendly and approachable IT Systems and Support Engineer to join our operations team in Falmouth. You will be the primary point of contact for user support requests and will work closely with the DevOps team to develop, maintain, and enhance our user, workstation and network management, automation and security. Our internal motto is “Be Wow”, our robots are wow and we seek engineers who embody this in their work by building intuitive, effective systems that delight users and drive success. Main Responsibilities Internal user support Workstation purchasing, provisioning and management User accounts management Workstation cyber security Managing physical networking devices Developing and maintaining centralised management for all of the above Developing automated processes to reduce manual tasks Documentation and IT asset inventory Implementing IT compliance requirements Managing other IT appliances Challenges Transforming legacy systems and network topologies Seamlessly migrating user accounts between systems Integrating globally located office and cloud networks Enabling interoperability between all user operating systems Opportunities The chance to help redesign and build a new private network infrastructure Working to provide global seamless access to internal services To gain experience working in an extremely varied tech environment Experience Requirements Essential Windows and Ubuntu desktop support Good communication skills and a friendly demeanour Centralised workstation and user identity management eg Active Directory Centralised antivirus management Configuring network equipment Installing workstation and laptop operating systems and drivers from scratch Understanding of essential networking services such as DHCP and DNS Desirable MacOS support Linux server management Ansible or similar configuration management Windows group policy Automating the creation and installation of standardised OS images Good understanding of TCP/IP routing/subnetting Managing a VoIP phone system Useful Working within an Agile/Scrum framework Linux shell scripting Powershell Terraform or similar infrastructure as code system Code management with git Gitlab/Jenkins pipelines About Engineered Arts Engineered Arts is the leading manufacturer of full-size humanoid robots used for entertainment, education and communication. With 15 years of hardware and software development, our robots have been sold in over 30 countries worldwide with customers such as NASA, PwC, Cisco and many more. Our Ameca model which is well known and a social media viral success along with our ultra-realistic Mesmer range of animated figures continue to surprise and excite visitors at museums, theme parks, visitor attractions and trade shows as well as aid leading universities with AI and robotics research. Our robots are poised to break into the future mega-expansion service robot segment, with applications such as front of house, receptions, check-in desks, information points and PoS. We are also exploring how our humanoid robot technology can disrupt other robotics sectors such as the growing cobot sub-segment of the industrial robotics market. Further to our hardware range we also offer our software for hardware SaaS solutions. Originally developed for our own robotic hardware through necessity as there are no off-the-shelf solutions, this software platform can be used to simplify the development and operation of 3rd party hardware, robotics or otherwise. Enabling full 3D sequence programming, high-level function programming, cloud connection, remote support services, application of hardware and software defined hardware as well as low level hardware control, sensor and audio interfaces and much more. We are a team of dedicated engineers and creatives striving to develop the very best experiences for our customers. Our internal motto is ‘ Be Wow ’, everything we do is fun, entertaining or surprising to encounter. We always push the boundaries of what is possible in humanoid robotics, researching and developing new systems and techniques to further their appeal. We explore and challenge the human perception of robots as well as the fear and discomfort and the excitement and joy life-like mechanical humanoids present.

Location: Falmouth, GB

Posted Date: 5/13/2025