IB Tutoring Coordinator

Social network you want to login/join with: About TutorYou TutorYou is an IB (International Baccalaureate) and IGCSE Tutoring and University Consulting company established in 2014, with students playing the main role. Our philosophy is based on ‘Students Helping Students,’ emphasizing peer-to-peer relationships and communication. Initially a tutoring company for the International Baccalaureate, TutorYou now connects top graduate tutors from prestigious universities worldwide with current students, offering tailored educational support. We have around 450 tutors, provide year-round tutoring, and run revision courses in Spring, Summer, and Fall. We also collaborate with Italian and international schools and became a registered UCAS centre in January 2017. Our Work We partner with approximately 120 universities, mainly in the UK, organizing workshops and Mini University Fairs in Italian and international high schools to connect students with university representatives and tutors. The Position We are seeking a dedicated IB Tutoring Coordinator responsible for onboarding new customers, ensuring high-quality tutoring services, and providing ongoing support. The role requires prompt responsiveness, kindness, and professionalism in all client interactions. Requirements Experience in the international education sector Knowledge of international high school programmes (IB, IGCSEs) Knowledge of the international university system Excellent verbal and written communication skills Proficiency in Italian and English Ability to respond promptly and effectively to customer needs Strong organizational skills and attention to detail Friendly, empathetic, and professional demeanor Preferred Skills Proficiency with CRM software and Microsoft Office Suite Proficiency in Google Suite Relevant bachelor’s degree (completed in English) Key Responsibilities Customer Onboarding Guide new customers through onboarding Collect and manage customer information to tailor services Inform customers about services and policies Quality Assurance Monitor tutoring sessions for quality Gather and analyze customer feedback Collaborate with tutors to resolve issues Customer Support Respond promptly to inquiries via phone, email, or chat Assist with scheduling and managing requests Address customer issues professionally and kindly Relationship Management Build and maintain strong customer relationships Proactively ensure customer satisfaction Administrative Duties Maintain accurate customer records in CRM Coordinate with internal teams How to Apply Interested candidates should submit their resume and cover letter detailing relevant experience to [emailprotected], or apply via LinkedIn. If applying through LinkedIn without IB or international school experience, include an email explaining your familiarity with the programme. Join us in making a meaningful impact on students’ educational journeys! University Division: https://tutoryou.com/apply-to-university/ J-18808-Ljbffr

Location: provincia-di-lodi, IT

Posted Date: 5/12/2025