Assistant Director of Rooms

Social network you want to login/join with: About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, offers 156 luxurious beachfront private residences and a 222-room hotel within a 125-acre walkable coastal village in Old Naples. The resort honors local heritage and is reimagined for modern elegance, featuring residents-only facilities, a luxury spa, state-of-the-art fitness center, diverse fine dining outlets, outdoor pursuits including tennis, an 18-hole golf course, bowling, a movie theater, and an exclusive private club. The Naples Beach Club is a paradise found. About the role Note: This role will not be onboarded until June 30th, 2025 The Assistant Director of Rooms oversees the Front Desk, Housekeeping, Concierge, and Guest Services teams, driving exceptional guest experiences and ensuring smooth operations across these key departments. What you will do Be part of the pre-opening team! Act as the senior manager in the above areas when the Department Head is unavailable, and assume responsibility as Director of Rooms in their absence. Ensure standards are met, guests and employees are satisfied, and problems are promptly resolved. Work closely with Sales and Reservations to enhance occupancy levels and rates. Ensure clear communication and follow-up on guest and employee requests, special needs, and hotel initiatives. Interview, train, evaluate, and discipline staff as needed. Monitor staff schedules and activities across the Rooms Division, ensuring standards are met and guest needs are fulfilled. Conduct regular inspections. Resolve guest complaints professionally, handling issues in person, by phone, or in writing, and accommodating special requests when possible. Assist guests with inquiries about hotel services, events, directions, and more, ensuring timely and accurate responses in person and by phone. Manage financial performance, controlling labor and supply costs. Support the Director of Rooms in the annual budget process. Ensure the safety, security, and satisfaction of guests and employees when senior managers are unavailable. What you bring Pre-opening experience, project, and stakeholder management. 3-5 years’ experience in a luxury environment, with diverse operational Rooms Division management positions. College degree preferably in hotel/restaurant management or equivalent experience. Excellent personal presentation and interpersonal skills. Working knowledge of division operations, as well as Four Seasons standards, policies, and procedures. Ability to read, write, and speak English. Flexible schedule and ability to work all shifts, including weekends and holidays, day and evening shifts. What we are offering you Four Seasons offers competitive employee benefits, including: Lucrative salary Market-leading benefits package: Medical, Dental, Vision, 401K with employer matching starting at 30 days Time off plans from day one Inclusive work environment and cohesive team Complimentary and discounted hotel stays worldwide Wellbeing and mental health initiatives Diversity promotion Complimentary employee meals and beverages Tuition reimbursement Visa Requirements US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current managers may qualify for L-1 visa sponsorship. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information, visit the EEOC website. J-18808-Ljbffr

Location: provincia-di-napoli, IT

Posted Date: 5/12/2025