Digital Customer Experience (CX) Manager

Social network you want to login/join with: Digital Customer Experience (CX) Manager, Salerno Client: Location: Job Category: Other - EU work permit required: Yes Job Reference: 7169083187698597888337149 Job Views: 1 Posted: 09.05.2025 Job Description: DIGITAL CUSTOMER EXPERIENCE (CX) MANAGER Type: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany) Your new Company: Häfele is an internationally trusted provider of furniture fittings, ironmongery, and hardware to the trade. Known for our extensive range and quality, Häfele offers excellent customer service supported by a top-tier sales and support team. Your new role: Are you passionate about delivering exceptional digital experiences and driving impactful change globally? Do you excel in dynamic, cross-functional environments emphasizing innovation and customer focus? We seek a Digital Customer Experience Manager, also serving as the Global Process Owner for the Contact-to-Order (C2O) journey—an influential dual role. This is your chance to enhance customer digital interactions and transform global processes for seamless service delivery. As Digital Customer Experience Manager, you will: Lead digital strategy development and implementation across all customer touchpoints Enhance the end-to-end digital journey, including website, social media, and mobile platforms Coordinate across departments and regions to ensure a consistent, engaging customer experience Utilize data, feedback, and analytics for continuous innovation and optimization Promote digital CX best practices within global teams As Global Process Owner (C2O), you will: Own the entire Contact-to-Order process globally Standardize and harmonize processes across markets and departments Lead cross-functional teams to improve performance, efficiency, and customer satisfaction Use KPIs and insights to guide process improvements Drive change management, training, and adoption of new workflows What you’ll need to succeed: A degree in business, marketing, computer science, or related fields Fluent in English; German or other languages advantageous Extensive experience in digital customer experience and process management Proficiency with CRM, analytics, marketing automation, and process modeling tools Ability to build stakeholder relationships and lead diverse, multicultural teams Strong analytical, problem-solving, and project management skills Customer-centric mindset and passion for continuous improvement Willingness to travel within the Group, especially to Germany What you’ll get in return: Annual Bonus Benefits including 23 days' holiday 8 bank holidays, increasing with service; Healthcare; Shopping and activity discounts via Westfield Rewards; Pension Scheme; Stock Discounts Learning and Development opportunities This role offers you the opportunity to lead digital innovation and operational excellence at Häfele Group, shaping strategy and executing your vision with full support. Drive impactful change in a global organization. J-18808-Ljbffr

Location: salerno, IT

Posted Date: 5/12/2025