Technical Customer Support - Apprenticeship

Technical Customer Support - Apprenticeship The Bosch Group is a leading global supplier of technology and services, employing approximately 410,000 associates worldwide. In 2018, it generated sales of 78.5 billion euros. The company operates across four sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Bosch is a prominent IoT company, providing innovative solutions for smart homes, cities, mobility, and manufacturing, leveraging sensor technology, software, and its IoT cloud to deliver connected, cross-domain solutions from a single source. The strategic goal of the Bosch Group is to create solutions for a connected life. The unique ownership structure of Robert Bosch GmbH ensures the company's entrepreneurial freedom, enabling long-term planning and significant investments for future growth. Join Bosch, where your ideas can lead to impactful innovations. As a global partner, Bosch Rexroth supports mechanical and plant engineering with advanced technology and industry expertise, employing over 32,300 people worldwide. They focus on safe, efficient, and intelligent solutions that optimize production and energy use, supporting machines and plants with their cross-technology portfolio, digital services, and comprehensive support. We are seeking talented individuals to join our Customer Care team as a Technical Customer Support in Casalecchio di Reno (BO). This role involves assisting throughout the sales process, from initial contact to post-sales support, working closely with internal teams and customers to gain practical experience in a collaborative environment. What you will do: Pre-Sales Support: Assist sales colleagues with technical studies and customer assistance during early sales stages. Pricing Support: Prepare quotes ensuring they meet customer needs and company standards. Post-Sales Support: Support customers post-sale, managing updates and addressing inquiries and issues. Customer Communication: Maintain good relationships by addressing customer needs. Coordination with Plant: Communicate with production to ensure timely delivery of products. Data and Reporting: Utilize Excel to analyze data and help generate reports to improve support processes. What we're looking for: Interest in data analysis and proficiency in Excel . Strong communication skills and ability to build relationships with customers and colleagues. Qualifications: Currently studying or recently graduated in Engineering , Business , Economics , or a related field. Proficient in both English and Italian, written and spoken. Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, or other protected classes. J-18808-Ljbffr

Location: casalecchio-di-reno, IT

Posted Date: 5/12/2025