Customer Care Specialist

Would you like the opportunity to work in a dynamic innovative role? Do you enjoy being part of a successful team? Join our cutting-edge Engineering team! Our Industrial & Energy Technology business provides industry-leading products and services that optimize the extraction, production and processing of energy. We create value with impactful decisions by effectively connecting ideas and people. We champion an entrepreneurial culture to unlock full our potential by bringing energy to the world. Partner with the best As a Customer Care Specialist you will: Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems, support forecasting, billing and collection activities. Be the key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers. Aviation only: May also engage in sales activities for assigned customers. Works together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues. Handles standardized project processes. Guidelines for choosing the right actions. Some latitude in ways of working and planning. Handles targeted clients. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions. Fuel your passion Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 2 years of experience in Services). About 1 year of experience in Customer Care or Valves Industry would be a plus Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. J-18808-Ljbffr

Location: casavatore, IT

Posted Date: 5/12/2025